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Goodwill Manasota · 5 days ago

Information Services & Asset Manager

Bradenton, FL, US

Full-time

Onsite

Senior Level

$0/yr - $82K/yr

5+ years exp

Goodwill Manasota is seeking an experienced Information Services & Asset Manager to lead and evolve their technology environment in support of their mission. This role involves people leadership, systems strategy, asset stewardship, and compliance to ensure teams have the necessary tools and support.

CommunitiesConsultingNon Profit

Responsibilities

Lead the alignment, implementation, and continuous improvement of enterprise IT systems

Manage hardware, software, cloud, and SaaS assets to ensure reliability, scalability, and security

Oversee IT project management workflows and technology onboarding strategies

Ensure PCI compliance, data security, backup procedures, and risk controls

Support business continuity and disaster recovery planning

Manage the Help Desk to meet service level agreements (SLAs) and customer satisfaction goals

Oversee issue escalation and resolution with internal teams and external vendors

Ensure high system uptime and timely delivery of accurate information

Lead, mentor, and develop a high-performing desktop support team

Support onboarding and training of new team members

Foster a culture of accountability, collaboration, and customer service excellence

Partner with leaders across the organization to align technology with business and mission goals

Communicate system updates, outages, and service issues clearly and proactively

Maintain confidentiality and uphold ethical standards at all times

Qualification

IT leadershipProject managementMicrosoft Power PlatformTechnology risk managementPeople leadershipCompliance knowledgeMicrosoft OfficeCertifications SSCPCertifications etc.Communication skills