PhyNet Dermatology LLC · 6 days ago
Patient Services Representative Lead - Front Desk - Snellville, GA
Snellville, GA
Full-time
Onsite
Mid, Senior Level
1+ years expGeorgia Dermatology is seeking a Patient Services Representative Lead to oversee the day-to-day operations of the Patient Services Representative team in Snellville. This role involves monitoring team performance, addressing patient inquiries, and collaborating with leadership to enhance patient satisfaction and operational efficiency.
Health Care
Responsibilities
Assist in monitoring team performance metrics and phone queues to ensure the team is meeting performance targets
Answers incoming calls, addressing patients’ scheduling needs or triaging, routing, and providing support and solutions for escalated and complex inquiries
Acts as a Subject Matter Expert and/or fluent in primary and secondary and serve as a backup associate in other practices
Ensures compliance with practice’s standards and patient confidentiality
Subject Matter Expert in multiple practices and super user in EMA and ECW
Proactively identify cross-training and processes and procedure enhancements that will improve enterprise results and efficiencies
Become a change champion, helping others to adapt to change positively
Collaborate with leadership by providing an in-depth knowledge of issues and challenges, providing insight and feedback
Work to create action plans based on feedback to improve performance targets and patient satisfaction
Work closely with the manager to successfully oversee team operations
Function as point of contact when necessary or assigned
Assist with peer coaching and new hire training
Help develop PSR goals and action plans for success
Complete QA monitoring on associate’s phone calls
Brand advocate for a practice
Complete assigned learning and actively participate in learning sessions or round table discussions
Regular and reliable attendance
Perform other duties as assigned
Provide technical support when needed by the team
Assist with the team scheduling
Qualification
Required
High School Diploma or equivalent (Required)
At least 1-3 years' experience in a leadership position with direct reports
Excellent customer service and communicant skills
Organized, reliable and results-driven
Problem resolution and strategic thinking
Able to perform under pressure
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs
Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form
Ability to manage complications involving several variables in standardized situations
Regular and reliable attendance
Preferred
Associates (Preferred)
Company
PhyNet Dermatology LLC
PhyNet's mission is to bring together high-quality, collaborative dermatology practices and empower
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-01-01Private Equity
Leadership Team
S
Sam Westover
Founder and Shareholder
Recent News
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