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Gary's Wine & Marketplace · 1 day ago

Assistant Manager

Closter, NJ

Full-time

Onsite

Mid Level

3+ years exp

Gary's Wine & Marketplace is a leading wine retailer in the tri-state area, seeking a hands-on Assistant Manager to support daily store operations and enhance customer experience. The role involves working closely with the General Manager to ensure smooth store operations, team support, and outstanding guest service.

Wine And Spirits

Responsibilities

Serve as second in command of store operations, supporting the General Manager in daily execution and leadership

Direct, monitor, and support team members in their day-to-day responsibilities

Help train, coach, and develop staff, ensuring new hires are properly onboarded and existing team members continue to grow

Oversee customer service issues and ensure a consistently positive guest experience

Assist in meeting financial, operational, and staffing goals

Ensure the store is adequately stocked, organized, and merchandised, including endcaps and product displays

Help implement and follow store procedures and operational standards

Communicate store needs, challenges, and opportunities clearly to the General Manager

Qualification

Retail management experienceLeadership presencePoint of sale (POS) systemsE-commerce platformsCustomer service skillsMicrosoft Office proficiencyVerbal communication skillsWritten communication skills

Required

3+ years of management experience in a retail environment

A systems-oriented leader with the ability to follow and help improve store procedures

Strong leadership presence with a positive, team-focused management style

Ability to provide constructive feedback that motivates and supports staff

Comfort and experience using technology, including: Point of sale (POS) systems, E-commerce and order fulfillment platforms, Customer support or ticketing tools, Employee scheduling and delivery routing software

Strong written and verbal communication skills

Excellent customer service skills and a genuine passion for working with customers

Ability to work in a fast-paced, high-volume environment

Proficiency in Microsoft Office and Outlook

Flexible availability, including evenings and weekends

Ability to lift to 40 lbs