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Imagen Technologies · 1 day ago

Operations Support Associate - Radiology

United States

Full-time

Remote

Entry Level

$25/hr - $32/hr

1+ years exp

Imagen Technologies is building the AI-enabled teleradiology practice of the future. The Operations Support Associate is responsible for providing excellent customer service and support to clients and clinicians, interfacing directly with patients and IT personnel.

Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsPrimary and Urgent CareSoftware

Responsibilities

Main point of contact providing day-to-day support for Imagen’s clients and clinicians

Triage calls, email and chat messages from all customer facilities as well as internal clinicians

Monitor the PACS system and other clinical applications for operational SLA targets

Resolution of image exceptions, reconciliations of accession number or MRN demographic issues within the PACS system

Ensure that all calls, issues, and tasks are tracked in our CRM systems and driven to resolution

Establishes efficient work processes to achieve and maintain the highest possible professional standards in customer services to all clients

Facilitate provider communication on critical patient findings for imaging procedures

Facilitate provider to provider phone calls and collaboration

Develop radiology application expertise as required to provide support to physicians, clinical staff, and support staff in the efficient use of Imagen applications and workflows

Perform basic troubleshooting for internal software applications and clinician hardware

Contribute to the development of knowledge base documentation

Maintain strong communication with other team members regarding daily operations

Demonstrate ownership and advocacy of client issues

Maintain confidentiality of all data adhering to medical compliance policies and procedures

Work closely with higher tiered team members to gain knowledge of internal applications and processes

Attend weekly support team meetings for collaboration and updated process reviews

Work to gain a solid understanding of the Radiology workflows and processes

Suggest changes to management to improve workflows and customer service

Qualification

Radiology support experienceElectronic Medical Records (EMR)Radiology applicationsTicketing System experienceIT support skillsCommunication skillsBasic troubleshootingOrganizational skillsAttention to detail

Required

Associate's degree and 1+ years of experience in a radiology support role, or a High School Diploma/GED and 3+ years of experience in a healthcare or radiology support role

Excellent verbal and written communication and documentation skills required

Excellent IT support and computer skills; capable of toggling between multiple programs simultaneously and providing basic support functions to end users required

Organized with high attention to detail

Preferred

Recent healthcare experience with Electronic Medical records (EMR) system experience is preferred

Understanding of medical and radiology terminology and service lines preferred

Experience working with radiology applications preferred

Ticketing System or CRM experience preferred (Salesforce experience preferred)

Hardware support and PC troubleshooting experience preferred

Benefits

Differential pay for any covered shifts falling in evenings, nights, weekends, or holidays

Benefits

Company

Imagen Technologies

Making High-Quality Healthcare Accessible To Everyone We are creating a new standard in primary care, using front line diagnostic testing and first-of-its-kind AI to bring world-class diagnostic care into every doctor’s office.

Founded in 2015

New York, New York, USA

51-200 employees