Pyramid Healthcare · 1 day ago
Admissions Coordinator (Remote)
United States
Full-time
Remote
Entry Level
1+ years expPyramid Healthcare is dedicated to offering the highest quality of care to those they serve, focusing on client-centered care in addiction treatment and mental health recovery. The Admissions Coordinator will handle incoming calls, assist with patient scheduling, and complete necessary documentation to ensure a smooth intake process for patients seeking behavioral healthcare services.
Health CareMedicalMental HealthWellness
Responsibilities
Answer all calls through appropriate call queues
Resolve all questions from callers and/or route call to appropriate site/department
Complete all documentation in EMR and marketing systems related to calls
Complete initial prescreening and make determination of appropriateness for scheduling based on exclusionary guidelines
Schedule new and returning patients appropriately in EMR system
Complete follow-up duties necessary to resolve all outstanding issues, and complete scheduling of LOCA for new/returning patients
Complete outbound call duties – related to calls and/or assigned tasks (voicemails, faxes, web submissions, team email monitoring)
Maintain performance as related to KPIs and performance/quality review measures
Qualification
Required
High School Diploma
Strong communication skills, both written and verbal
Ability to retain and recall knowledge as it relates to EMR and marketing applications, as well as behavioral health
Exceptional interpersonal and rapport building skills – well developed listening skills, patience, and empathy
Ability to manage time and organize work flow to ensure all call situations are handled efficiently and timely
General knowledge of behavioral health overall and general needs of the public as it relates to mental health and substance use
Ability to work autonomously and at times, under high stress situations related to psychiatric crisis calls
Preferred
1+ Year Customer Service Experience
1+ Year Healthcare Related Work Experience
Benefits
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!
Company
Pyramid Healthcare
Pyramid Healthcare offers substance use, mental health, autism, eating disorder, and behavioral healthcare treatment.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase