Omega Healthcare Management Services · 3 weeks ago
VP Client Services/Principal I
Boca Raton, FL, United States
Full-time
Hybrid
Lead/Staff, Director/Executive
15+ years expOmega Healthcare Management Services is a company that empowers healthcare organizations to enhance financial performance while delivering exceptional care. The VP Client Services/Principal I is responsible for managing and growing a client portfolio, ensuring client satisfaction, and leading a team to facilitate service expansion and retention.
Hospital & Health Care
Responsibilities
Provide overall management and growth of a defined Omega client portfolio. Revenue growth, improved profitability and CSAT are key KPIs
Ensure client growth plans are developed, implemented, and modified as needed
Ensure clients are completely satisfied with all aspects of Omega’s performance to facilitate further expansion of Omega services. Ensure client stability and long-term retention
Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services
Lead and manage a team of one or more Client Service Executives and/or Client Partners
Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective
Identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals, proposals, contracts, etc
Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback
Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc
Partner with operations leaders to monitor, analyze and report service trends and haps as well as to create performance improvement plans where necessary
Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers
Partner with Sales / Sales Support to create SOW’s, contracts and/or contract amendments
Ensure client contracts are properly administered, and billing issues are resolved in a timely manner
Qualification
Required
Strong working knowledge of the healthcare revenue cycle industry
Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations
Bachelor's degree in healthcare administration, business, or related field. Master's degree in a similar field
A minimum of fifteen (15) years' experience, with at least five (5) years in a similar Client Partner role managing portfolio growth within the healthcare revenue industry
Company
Omega Healthcare Management Services
Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Soham Khanna
Chief of Staff to the CEO
Ranjith Chandra
VP Payer Sales/Growth/Channel Partnerships
Recent News
MarketScreener
2025-10-01
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