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All In Credit Union · 2 days ago

Contact Center Representative

Mobile Downtowner Blvd, Mobile, AL, US

Full-time

Onsite

Entry Level

$17.79/hr - $26.73/hr

1+ years exp

All In Credit Union is committed to providing a supportive and inclusive environment. They are seeking a detail-oriented professional to support members through various digital communication channels, addressing their inquiries and resolving issues related to digital services.

BankingCreditFinanceFinancial ServicesInsuranceProfessional Services

Responsibilities

You will assist members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician

You will provide timely responses to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel

You are responsible for ensuring that appropriate records are maintained and required reports are prepared

You will communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions

You are responsible for maintaining accurate member account information on E-services. Ensure that member information is consistently up to date with minimal errors

You can expect to perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow