London Approach · 6 days ago
Information Technology Support Analyst
Wilmington, DE
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
2+ years expLondon Approach is seeking an Information Technology Support Analyst to ensure a secure and efficient end-user environment. The role involves installing, supporting, and maintaining hardware and software, as well as providing technical support and managing device lifecycles.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Holly Anderson
Responsibilities
Install, configure, troubleshoot, and maintain end-user hardware and software (desktops, laptops, tablets, phones, peripherals, printers)
Support Microsoft Windows OS, Microsoft Office, Adobe products, and other client software
Resolve basic network connectivity issues
Provide technical guidance and training to non-technical users
Set up, deploy, move, replace, and retire end-user equipment
Manage the full hardware and software lifecycle for end users
Maintain accurate asset inventory and documentation
Develop and maintain OS images and automated deployment packages
Monitor system settings, scans, patches, and updates on client machines
Assist with testing, monitoring, and patching of IT infrastructure components
Administer tools used for OS, software deployment, and endpoint monitoring
Ensure compliance with IT policies, procedures, licensing agreements, and contracts
Identify and remediate hardware and software noncompliance
Follow procurement and purchasing policies for hardware and software
Maintain accurate records for assets, warranties, licenses, and agreements
Support vendor interactions and assist in negotiating favorable terms when applicable
Qualification
Required
Associate's degree in Computer Science, Information Technology, or related field OR equivalent combination of education and experience
Minimum 2 years of experience in desktop support, IT operations, or end-user support
Active Directory
Windows OS and Microsoft Office applications
IT fundamentals: networking, file systems, backups, security, virtualization, and storage
Experience with help desk/ticketing systems and documentation
Strong troubleshooting and problem-solving skills
Experience supporting users in an enterprise environment
Ability to prioritize and manage multiple tasks independently
Strong organizational, time management, and documentation skills
Excellent verbal and written communication skills
Professional demeanor with a customer-service mindset
Commitment to ongoing technical learning and development
Compliance with company and department policies
Ability to lift up to 50 lbs occasionally and up to 20 lbs frequently
Ability to assemble, disassemble, and replace computer components
Frequent keyboard use and visual acuity for system monitoring and troubleshooting
Standing, stooping, and moving equipment as required
Office environment and/or air-conditioned computer room
Exposure to moderate noise from computer equipment
Company
London Approach
London Approach is a staffing agency for accounting and finance, legal, and administrative sectors.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Emily Zagar
Managing Partner
Keli Price
Managing Partner
Company data provided by crunchbase