Attentive · 3 days ago
Customer Success Manager, Enterprise
United States
Full-time
Onsite
Mid, Senior Level
$90K/yr - $115K/yrAttentive is an AI marketing platform focused on 1:1 personalization, redefining brand and customer connections. The Customer Success Manager will take ownership of Enterprise customer relationships, advising on marketing strategy and ensuring value delivery throughout the customer lifecycle.
Artificial Intelligence (AI)Email MarketingMarketing AutomationMessagingMobilePersonalization
Responsibilities
Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
Work independently to deliver a “consultant” perspective in all customer interactions - creating customized success plans based on customers goals and challenges
Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
Regularly lead and present at customer meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
Contribute to the continued development and improvement of the Attentive Customer experience
Qualification
Required
Background in SMS and/or email marketing
Strong understanding of growth and retention techniques and strategies
Demonstrate success in managing complex customer relationships, driving customer retention and expansion
Solutions-oriented mindset with excellent problem solving and analytical skills
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization
Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
Comfortable learning new software (for design, data management, and internal tools)
Open to occasional travel as needed
Benefits
Health & wellness
Equity
Benefits
Company
Attentive
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
Founded in 2016
1001-5000 employees
H1B Sponsorship
Attentive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (21)
2023 (10)
2022 (8)
2021 (8)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market
2021-03-24Series E· $470M
2020-09-23Series D· $230M
Leadership Team
Amit Jhawar
Chief Executive Officer
Todd Berman
CTO
Recent News
Sequoia Capital
2026-01-05
2025-09-04
Company data provided by crunchbase