Modivcare · 1 week ago
Customer Service Representative - Onsite- Jackson/ Ridgeland Area
Ridgeland, MS
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hr
0+ years expModivcare is looking for optimistic individuals to join the team as Customer Service Representatives. In this role, you will be the first contact for questions about service offerings and will resolve member concerns while ensuring requests are processed accurately and timely.
Health CareMedicalPersonal HealthTransportation
Responsibilities
Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Ensure accurate trip data is input in our systems
Demonstrate a personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Multitask effectively and efficiently to extract necessary information from multiple systems
Review and educate members on our services and their insurance coverage
Qualification
Required
High School Graduate or General Education Degree (GED)
0-2 years of related experience
6+ months contact center experience OR customer service experience
Strong organization skills, written, and verbal communication skills. All system documentation will be in English
Can type 35wpm or more
Answer a high volume of calls up to 100+ calls per day
Proficiency in Microsoft Office Suite
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Attend 100% of training, for the first 30 days of employment
Work overtime as required
Ability to work independently under general supervision
Sound decision-making and problem-solving skills in a fast-paced environment
Benefits
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company
Modivcare
ModivCare is a healthcare services company that provides emergency medical transportation and care-centric solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$730MKey Investors
Coliseum Capital ManagementJP Morgan Chase
2025-08-20Post Ipo Debt· $100M
2025-01-10Post Ipo Debt· $105M
2024-07-03Post Ipo Debt· $525M
Leadership Team
B
Barbara Gutierrez
Chief Financial Officer
Jeff Bennett
Chief Strategy and Innovation Officer
Recent News
Home Health Care News
2025-12-14
Morningstar.com
2025-12-13
Home Health Care News
2025-10-21
Company data provided by crunchbase