Process Alliance · 1 day ago
Complaint Investigator
Indianapolis, IN
Full-time
Onsite
Entry Level
1+ years expProcess Alliance is a leading engineering consultancy firm dedicated to delivering innovative solutions in engineering and medical devices. They are seeking an early-career Scientist or Engineer with pharmaceutical GMP experience to support product complaint investigations for a leading pharmaceutical manufacturer.
ManufacturingMedicalPharmaceuticalProduct Design
Hiring Manager
Devin Courtney
Responsibilities
Perform thorough complaint investigations to determine root cause, assess product impact, and identify necessary corrective actions
Collaborate with QA, manufacturing, and engineering teams to collect data and support investigation documentation
Use structured problem-solving tools or other root cause analysis methodologies
Document investigation results in the complaint handling system in accordance with internal procedures and regulatory requirements
Support trending and reporting of complaint data
Help drive continuous improvement based on complaint insights and recurrence trends
Qualification
Required
Bachelor's degree in Life Sciences, Engineering, Chemistry, or related field
1–2 years of pharmaceutical industry experience
Experience working in a GMP-regulated environment
Strong attention to detail and written communication skills
Preferred
Prior experience with complaint handling or quality investigations is strongly preferred
Familiarity with complaint management systems is a plus
Company
Process Alliance
Process Alliance provides process and instrumentation design and problem-solving solutions for pharmaceutical manufacturing.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Darren Thompson
President and CEO
Company data provided by crunchbase