Fidelity Bank · 5 days ago
Director, Site Reliability Engineering
Merrimack, NH
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expFidelity Bank is a leading financial institution seeking a Director of Site Reliability Engineering. This role focuses on ensuring the resiliency and performance of customer transactions, collaborating with teams to develop reliable products and influence the adoption of stability principles.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Work closely with developers and architects across the firm influencing development of reliable products, standardization of common solutions and patterns, and adoption of resiliency and dependability principles
Help develop products and tools that can observe and measure the availability of Critical Business Services to reduce the amount of time it takes to resolve issues
Facilitates discussions among component owners to improve end-to-end understanding of transaction paths
Provides consulting to architects and developers on common patterns and tactical, reusable solutions
Drives operational readiness discussions and reviews of new solutions and products
Develops frameworks for self-assessment of applications on various stability and dependability pillars
Participates, even unsolicited, in discussions and decisions that impact customer experience
Challenges long- and widely-held assumptions without disregarding historical rationale
Selectively preserves and shares collective memory and successes of past
Brings holistic and customer-centric perspectives during new development or re-architecture of products spanning across organizations
Develops knowledge hubs such as E2E topology diagrams that improve the efficiency of development and operations teams
Drives adoption of industry and Fidelity SRE practices across diverse applications and platforms
Manage crisis and drive mitigation during high-severity complex incidents
Qualification
Required
Bachelor's degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required
10+ years of hands-on experience in crafting, developing, and supporting mission-critical solutions in multiple technology platforms, frameworks, and languages
Hands-on experience with Public Cloud environments, preferably AWS and Azure
Hands-on experience with container orchestration, preferably with Kubernetes
Experience operating and implementing distributed & highly concurrent service-based architectures, including microservices, containerized services, and/or serverless architectures
Subject matter expertise in products that operate at boundaries of disparate technology platforms
Proven experience in developing transaction paths that span across cloud and on-prem
Demonstrated and extensive knowledge of APIs, microservice architecture, gateways, and routers
Believes in and practices personal influence over positional influence
Empathizes with the challenges and competing priorities faced by various teams
Bridges the gap between lofty architecture ideas and development of feasible solutions
Facilitates discussions among component owners to improve end-to-end understanding of transaction paths
Provides consulting to architects and developers on common patterns and tactical, reusable solutions
Influences adoption of stability principles by presenting facts and data
Drives operational readiness discussions and reviews of new solutions and products
Develops frameworks for self-assessment of applications on various stability and dependability pillars
Participates, even unsolicited, in discussions and decisions that impact customer experience
Challenges long- and widely- held assumptions without disregarding historical rationale
Selectively preserves and shares collective memory and successes of past
Mindset of continuous learning and experimentation. Instinctive urge to improve current state by finding problems and recommending feasible solutions
High curiosity quotient – inherent desire and drive to learn about black boxes and blind spots
Brings holistic and customer-centric perspectives during new development or re-architecture of products spanning across organizations
Develops knowledge hubs such as E2E topology diagrams that improve the efficiency of development and operations teams
Drives adoption of industry and Fidelity SRE practices across diverse applications and platforms
Manage crisis and drive mitigation during high-severity complex incidents
Preferred
Master's degree a plus
Certifications a plus
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase