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OmniCare365 · 1 day ago

Banking Customer Service Representative- Call Center

Durant, OK

Full-time

Onsite

Entry Level

$15/hr - $15/hr

1+ years exp

OmniCare365 is a trusted outsource company with a people-first mentality. The Banking Customer Service Representative will handle inbound calls, providing quality service to bank customers, and assisting them with their inquiries and needs while ensuring compliance with banking regulations.

Customer ServiceOutsourcingTelecommunications

Responsibilities

Assumes responsibility for the effective and professional performance of customer service functions

Receive customer telephone questions and concerns in a professional manner. Research and resolve concerns promptly and professionally

Provide information to customers on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc

Assumes responsibility for establishing and maintaining effective, professional business relations with customers

Receives customer calls, questions, and complaints. Resolves customer requests and questions promptly and courteously

Keeps customers informed of Bank services and policies

Maintains and projects the Bank's quality reputation

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management

Assists area personnel as needed

Communicates with area personnel and Management regarding activities and significant problems

Completes required stats and records accurately and promptly

Attends and participates in meetings as required

Assumes responsibility for related duties as required or assigned

Actively and professionally cross-sells Bank products and services

Keeps work area clean and well-maintained