Master Spas Jobs · 2 weeks ago
Customer Service Representative - Fort Wayne, IN
Fort Wayne, IN
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrMaster Spas is a company that provides customer support for spa products. They are seeking a Customer Service Representative to assist dealers, service centers, and spa owners with inquiries and technical support regarding spa operations and troubleshooting.
Consumer Goods
Responsibilities
Answer consumer, dealer, and service technician phone/e-mail questions
Assist dealers and service agents with part orders and basic account information or problems (part numbers, order status, and references)
Explain spa operation and offer accurate technical help to dealers and service agents
Understanding spa operation, chemical balancing, dealer/servicer network, product categories/features, and warranties/procedures
Capability of understanding and providing troubleshooting support for spa plumbing, control systems, audio visual components, Bluetooth connection of mobile devices, WiFi connection of mobile devices and mobile device applications (i.e. Apple iPads)
Basic understanding of or capability to learn basic AC electricity, DC electricity and wiring for spa troubleshooting purposes
Understanding accounts, warranty claim procedures and policies
Follow up with service leads and search for possible service companies to develop new service accounts
Assist with annual training seminar by putting together training material and performing presentations
Assist with warranty service claim entry as needed
Assist with spa registration entries as needed
Qualification
Required
High school diploma or equivalent minimum
Basic PC skills
Basic written and people skills
Experience in a customer service environment
Experience in a technical/troubleshooting environment
Preferred
Technical training or degree a plus
Company
Master Spas Jobs
Master Spas is the global leader manufacturing hot tubs and swim spas to help people live life better.
Founded in 1996
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam VanWagner, CPA
Chief Financial Officer
Company data provided by crunchbase