ESFM® USA · 1 day ago
FRONT DESK CLERK (FULL TIME)
New York, NY
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrESFM is the corporate Integrated Facilities Management division of Compass Group USA, seeking a Front Desk Clerk to enhance the guest experience. The role involves checking guests in and out, resolving challenges during their stay, and promoting hotel services to ensure guest satisfaction.
Facility ManagementProfessional ServicesService Industry
Responsibilities
Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible
Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible
Speaks to guests and coworkers using clear, appropriate and professional language
Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages
Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys
Processes all payment types, including room charges and cash, check, debit and credit transactions
Processes all check-outs; resolves issues related to late disputed charges
Answers, records and processes guest calls, messages, requests, questions and concerns
Follows up with guests to ensure issues have been met to their satisfaction
Coordinates with Housekeeping to track readiness of rooms and report guest concerns
Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary
Provides guests directions and information regarding the property and local points of interest
Runs daily reports, identify any special requests and check reports for accuracy
Assigns rooms according to guest request and preferences whenever possible
Completes designated cashier and closing reports in the computer system
Balances and drops receipts according to accounting specifications
Practices safety standards at all times
Complies with record retention, Standard Operating Procedures and daily responsibilities
Performs other duties as assigned
Qualification
Required
Must have front-of-house experience
Ability to interact with customers
Benefits
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
ESFM® USA
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
Founded in 2004
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase