Sika · 1 day ago
Digital Revenue & Customer Experience Manager – Americas
Lyndhurst, NJ
Full-time
Onsite
Senior Level
$95K/yr - $110K/yr
5+ years expSika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction. The Digital Revenue & Customer Experience Manager – Americas is responsible for defining, scaling, and governing Sika’s emerging digital revenue channel across the Americas Region, enhancing the existing digital revenue pipeline and building the CX governance model for the region.
Building MaterialChemicalIndustrialManufacturingMiningPrecious Metals
Responsibilities
Lead and develop the Digital Sales & Revenue (DSR) and U.S. Customer Experience teams across North America and Latin America, ensuring regional alignment and performance
Own and scale the digital revenue channel in the Americas, accountable for adoption, results, process consistency, and cross-country coordination
Design and govern the end-to-end digital revenue workflow, from lead capture and qualification through routing, follow-up, and sales handover
Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability
Ensure unified, high-quality operation of digital tools (e.g., Salesforce, Pardot/MCAE) with standardized data, rules, and performance measurement
Set and manage annual Digital Sourced Revenue targets, supported by regional dashboards tracking leads, pipeline, velocity, and revenue contribution
Establish and standardize the Customer Experience (CX) framework across the Americas, including KPIs such as NPS, CSAT, CES, response time, and resolution metrics
Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey
Drive digital transformation and continuous improvement through automation, innovation, pilots, and adoption of new tools and methodologies
Lead multiple cross-functional, high-impact initiatives, translating regional insights into actionable plans with measurable business outcomes
Qualification
Required
Bachelor's degree in Marketing, Business, Strategy, or a related field, with 5+ years of experience in digital revenue, lead management, CX, or commercial operations (preferably B2B/industrial)
Strong hands-on expertise with Salesforce (lead/opportunity workflows, reporting, dashboards) and Pardot/MCAE
Proven experience leading regional or multi-country teams in complex business environments
Deep understanding of digital lead lifecycles, qualification frameworks, scoring models, and routing logic
Solid knowledge of CX methodologies and metrics (NPS, CSAT, CES), including building dashboards and scorecards
Ability to design, govern, and scale complex operational processes across multiple markets
Advanced analytical skills in pipeline performance, conversion metrics, revenue attribution, and SLA governance
Effective cross-functional leader, collaborating closely with Sales, Marketing, Customer Service, and IT
Strategic, adaptable, and self-driven leader with strong communication skills and the ability to influence without authority
Preferred
B2B digital or distribution models, and familiarity with global Group Marketing structures, helpful
Spanish fluency a plus
Benefits
401k with Generous Company Match
Bonuses
Medical, Dental, and Vision Benefits
Paid Parental Leave
Life Insurance
Disability Insurance
Paid time off, paid holidays
Floating holidays + Paid Volunteer Time
Wellness/Fitness Reimbursements
Education Assistance
Professional Development Opportunities
Employee Referral Program & More!
Company
Sika
Sika is a chemical company that produces systems and products for bonding, sealing, and protecting in the building and industrial sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.31B2025-11-11Post Ipo Debt· $750.79M
2025-03-03Post Ipo Debt· $557.53M
1995-04-07IPO
Leadership Team
Thomas Hasler
CEO
P
Patricia Heidtman
Chief Innovation and Sustainability Officer
Recent News
2026-01-06
Company data provided by crunchbase