JPMorganChase · 7 hours ago
Marketing Delivery Senior Associate
Columbus, OH
Full-time
Onsite
Mid Level
3+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Marketing Delivery Senior Associate on the E-Coupon team, you will be responsible for end to end offer management and execution, working across marketing strategy and execution teams to ensure the best customer experience.
Asset ManagementBankingFinancial Services
Responsibilities
Partner with Marketing strategy and execution teams to conduct feasibility analysis for new offers and campaigns
Provide guidance and support on current capabilities and recommend the best use of those to meet business objectives
Lead the build and delivery of net new capabilities working with multiple partners across Marketing, Product, Digital and Branch Behavior Teams
Set-up Marketing offers ranging from acquisition and deepening across multiple lines of business with flawless execution
Cross referencing Marketing collateral (Email, Direct Mail, etc.) to ensure the offer set-up aligns with strategic intent
Identify and implement changes to the Offer management UI that can lead to increase in operational efficiencies and reduce scope of errors
Review, research and respond to customer and banker email feedback in a prompt, courteous and professional manner
Identify opportunities for continued customer and banker education to reduce customer experience friction points
Qualification
Required
Bachelor's degree in Marketing and 3 + years' experience working in customer support role specifically in a branch or customer care environment
Excellent written and verbal communication skills as to be able to express information clearly and accurately
Ability to multi-task in a fast-paced environment where changing priorities is common
Must be a self-starter with a strong work ethic who craves always improving the customer/banker experience
Ability to work as part of a team with the desire to constantly learn and be curious
Ability to always maintain a positive mindset and professional attitude
Impeccable attention to detail
Preferred
Ability to recognize patterns and determine potential problem spots versus training opportunities
Experience working directly or supporting banking products
Analytical skills and experience to turn data into strategic and operational insight
An understanding of Marketing workflows and procedures
Campaign management experience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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