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American College of Obstetricians and Gynecologists (ACOG) · 1 week ago

Program Coordinator, Quality & Safety

Washington, DC

Full-time

Hybrid

Entry Level

$50K/yr - $56K/yr

1+ years exp

The American College of Obstetricians and Gynecologists (ACOG) is seeking a Program Coordinator to assist in the administrative operations of their programs. This role involves supporting project planning, invoice management, scheduling, and event planning to enhance patient safety and healthcare quality.

AssociationFitnessHealth CareLifestyleMedicalNon Profit

Responsibilities

Participate in annual PSO workforce training

Support the efforts of the team by collaborating with staff

Maintain strict confidentiality and security of PSWP in compliance with federal regulations

Perform administrative duties, including responding to phone and email inquiries, processing daily mail and coordinating special mailing and distributions, and assisting with travel arrangements

Schedule staff meetings, reserve meeting rooms, and develop meeting agendas

Participate in the operation of a Patient Safety Evaluation System (PSES)

Monitor inventory and request QiA office supplies, as needed

Provide phone and email coverage for department staff and program accounts; monitor and appropriately distribute departmental email and other inquiries

Draft and distribute correspondence, reports, and meeting minutes

Monitor QiA email accounts. Triage, respond to, and/or forward emails

Support program’s social media accounts and web presence in collaboration with program staff, as directed

Maintain QiA databases, rosters, and distribution lists

Prepare, process, and log all department invoices as well as staff and volunteer reimbursement requests; review expenditure reports, as requested

Provide logistical support for trainings, workshops, exhibits, and other events within scheduled deadlines, including but not limited to prepare, distribute, and order relevant materials and/or equipment; prepare and monitor packages for shipment to and from meetings, exhibits, and sites; reserve and arrange meeting space; and manage audio, visual and catering arrangements

Prepare and monitor timelines and checklists for meeting logistics and follow-up

Create and distribute meeting notices, forms, and all other meeting-related communications and materials

Provide excellent customer service to all internal and external inquiries. Communicate tactfully, diplomatically, and with discretion with a variety of stakeholders from various backgrounds, educational levels, experience, and interests

Provide support and regular updates, advising leadership of potential problems

Troubleshoot miscellaneous technical difficulties and facilitate assistance when needed from ACOG IT staff

Manages electronic files and tracking systems to ensure compliances with ACOG policies and best practices

Assist in development, distribution and promotion of program materials and respond to member and public request for materials

Perform other duties as assigned

Support QiA invoice management, coordinating with ACOG departments as necessary

Coordinate travel arrangements for VRQC staff and Qualified Experts

Support coordination and delivery of QiA educational events through collaboration with QiA staff, ACOG departments, vendors, and consultants

Submit and monitor internal tickets to coordinate and maintain QiA landing page and external website content

Maintain QiA materials in alignment with evolving organizational branding guidelines

Maintain operational databases to ensure projects are being managed efficiently

Qualification

Microsoft Office SuiteInvoice processingAdobe Acrobat ReaderWebsite content managementSocial media experienceInterpersonal communicationAttention to detailOrganizational skills