LTVplus · 2 weeks ago
Customer Success Manager for LTVplus (Payment Recovery)
United States
Full-time
Remote
Mid LevelLTVplus is a remote-first company focused on delivering exceptional customer experiences. They are seeking a Customer Success Manager to manage client accounts with an emphasis on payment recovery and revenue retention, utilizing data analysis and performance reporting to drive results.
ContentCustomer ServiceInternet
Responsibilities
Manage and grow assigned client accounts with a primary focus on payment recovery and revenue retention initiatives
Act as the main point of contact for clients, providing strategic guidance and performance updates related to recovery efforts
Review, validate, and analyze reports shared by internal teams (including BTS) to ensure data accuracy, consistency, and completeness
Create, maintain, and present detailed performance reports using Excel, Google Sheets, or data visualization tools
Monitor recovery metrics, identify trends, gaps, and opportunities, and proactively recommend improvements
Handle client objections related to recovery outcomes, performance, or data discrepancies with confidence and clarity
Collaborate with internal stakeholders to ensure recovery strategies align with client goals and LTVplus standards
Support forecasting, performance reviews, and business recommendations using data-driven insights
Ensure all recovery-related processes align with agreed SLAs, targets, and operational standards
Qualification
Required
Proven experience in a Customer Success Manager, Account Manager, or similar client-facing role
Strong analytical mindset with a love for numbers and data
Hands-on experience creating and analyzing reports using Excel, Google Sheets, or other reporting/visualization tools
Ability to scrutinize data, identify discrepancies, and ask the right questions to ensure reporting accuracy
Excellent communication skills, with the ability to explain data and performance clearly to clients
Strong objection-handling and problem-solving skills
Preferred
Background in sales-focused accounts, collections, revenue recovery, or payments-related roles
Experience working with recovery metrics, churn prevention, or revenue optimization
Familiarity with payment systems, billing workflows, or subscription-based business models
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase