Savant Senior Living ยท 1 week ago
Concierge
Los Angeles, CA 91356, USA
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $21.50/hrSavant Senior Living is an assisted living facility seeking a Concierge to serve as a friendly and professional point of contact for residents, families, and visitors. The role involves providing exceptional customer service, coordinating services, answering inquiries, and assisting with various administrative tasks to create a welcoming atmosphere.
Assisted LivingElder CareHealth Care
Responsibilities
Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment
Provide information, answer inquiries, and assist residents and their families with various requests and concerns
Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents
Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors
Assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules
Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readability available
Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally
Monitor the security and safety of facility, reporting any unusual incidents or concerns to the appropriate personnel
Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination
Always uphold resident privacy and confidentiality
Assist with other related tasks as needed
Qualification
Required
At least 18 years of age
Required Health Screening, TB Clearance, and Criminal Record Clearance
Any special licenses, certifications, and certificates (First Aid/ CPR Certified)
Special skills needed to meet client needs [California Code of Regulations Sections: 85065(f)/87411(g)]
High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus
Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or living healthcare environment
Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively
Proficiency in computer systems, including word processing, email, and database management
Understanding principles of exceptional customer service and having the ability to provide a positive and welcoming experience for residents and visitors
Familiarity with the facility's amenities, services, activities, and resources available to residents
Knowledge of safety protocols, emergency protocols, and security measures to ensure well-being and peace of mind of residents
Basic knowledge of administrative procedures, including managing schedules, coordinating appointments, and maintaining records
Excellent verbal and written communication skills to interact with residents, families, staff, and external parties
Ability to identify and addressing resident concerns or issues, finding appropriate solutions, and escalating matters as needed
Ability to be flexible and the ability to adjust to changing circumstances, needs, and priorities in a dynamic assisted living environment
Ability to maintain a professional and respectful demeanor, maintaining confidentiality, and adhering to ethical standards in all interactions
Preferred
Additional education or certification in hospitality or customer service is a plus
Company
Savant Senior Living
Savant Senior Living is a healthcare center that offers senior living, senior health and medical care options, and assisted living services.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Zenou
Chief Executive Officer
Mochi Bercovich
Co-Founder & Co-Chief Executive Officer
Company data provided by crunchbase