ampliFI Loyalty Solutions · 1 day ago
Senior Product Manager, Product Operations and Portfolio Management
Naperville, IL
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $105K/yr
5+ years expAmpliFI Loyalty Solutions is focused on providing customized credit and debit card loyalty programs for banks and credit unions. They are seeking a Senior Product Manager, Product Operations and Portfolio Management to drive operational excellence and performance accountability across the product portfolio, partnering with various leadership teams to translate strategic initiatives into actionable plans.
Financial ServicesLoyalty Programs
Responsibilities
Own day-to-day support of portfolio management activities across products, platforms, and client programs
Maintain detailed, accurate portfolio documentation including scope, priorities, dependencies, risks, sequencing, and decisions
Ensure the portfolio backlog remains organized, current, and aligned to strategic priorities
Support prioritization sessions, roadmap planning, and cross-functional reviews with data, documentation, and recommendations
Act as a hands-on business project lead for assigned initiatives, ensuring discipline in timeline management, dependencies, deliverables, and escalation
Build and maintain detailed project plans, milestone tracking, workback schedules, risk logs, and action-item registers
Drive follow-up, accountability, and closure of assigned tasks and deliverables
Ensure governance, process adherence, and documentation standards are consistently followed
Lead the development of business and functional requirements, use cases, workflows, acceptance criteria, and success metrics
Translate ambiguous or high-level inputs into clear, structured, actionable documentation
Partner with Product, Client teams, Finance, Risk, Data & Analytics, Marketing, and Technology to validate requirements
Support UAT planning, test case definition, and business validation
Partner closely with Data & Analytics to support KPI development, reporting needs, and insight generation
Translate portfolio and product questions into clear analytical and reporting requirements
Ensure metrics and reporting align with Finance, Product, and Analytics standards
Use data to identify trends, risks, bottlenecks, and opportunities within the portfolio
Support interpretation and communication of insights for business decision-making
Support tracking of vendor deliverables, milestones, and SLA commitments
Prepare materials for partner business reviews and escalation discussions
Track and follow up on action items, risks, and remediation efforts
Act as a business-side coordination point for production and portfolio-related issues
Partner with Technology to communicate business impact, urgency, and status
Ensure incident documentation, follow-ups, and lessons learned are recorded and shared
Design and implement scalable operational frameworks to streamline workflows between Product, Sales, Marketing, and Customer Success teams
Audit existing business processes to identify bottlenecks; drive continuous improvement initiatives that enhance speed-to-market and operational efficiency
Establish governance standards for project execution and documentation to ensure consistency and quality across the organization
Prepare concise, structured, executive-ready materials including status reports, dashboards, and summaries
Support communication for launches, incidents, and portfolio decisions
Maintain strong, proactive relationships with cross-functional stakeholders
Qualification
Required
Bachelors degree required, advanced degree a plus
5- 7+ years of product management, business analysis, or related experience, ideally within loyalty, rewards, payments, or financial services
Hands-on experience in writing user stories, test cases, detailed requirements, and acceptance criteria
Demonstrated ability to conduct end-to-end testing (unit and client acceptance) for product features
Strong customer-facing skills to gather requirements, clarify needs, and translate them into actionable deliverables
Understanding of financial services and processor-level ecosystems (e.g., issuer processing, settlement, payment flows)
Familiarity with UI/UX design processes and building consumer-facing digital experiences
Analytical and detail-oriented with strong technical aptitude
Experience with agile methodologies and backlog management
Strong written and verbal communication skills
Preferred
Exposure to AI, Machine Learning, or personalization use cases in consumer engagement
Benefits
Competitive pay plus 401(k) with employer match
Medical, dental, vision, and life insurance
Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
Tuition Reimbursement
Paid time off, company holidays, and parental leave
Employee Assistance Program
Hybrid work environment with flexible hours
Onsite perks including gym access and snacks
Employee recognition programs celebrating milestones and achievements
Growth opportunities within a supportive, team-oriented environment
Company
ampliFI Loyalty Solutions
AmpliFI Loyalty Solutions is a loyalty program provider for banks and credit unions.
51-200 employees
H1B Sponsorship
ampliFI Loyalty Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (5)
2022 (3)
2021 (6)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Neuberger Berman
2024-04-24Undisclosed
2018-09-26Acquired
Leadership Team
Kevin Sagon
CTO
Recent News
Company data provided by crunchbase