JumpStart Games · 1 day ago
MIS SYSTEMS MANAGER - FULL TIME
Lakeland, FL
Full-time
Onsite
Senior Level
5+ years expJumpStart Games is seeking a MIS Systems Manager to oversee the performance and upgrades of their computer and telecom networks. This role involves monitoring network performance, implementing new technologies, managing projects, and ensuring customer satisfaction while maintaining compliance with auditing standards.
3D TechnologyChildrenEducationFamilyGamingMobileSoftware
Responsibilities
Monitors the performance of the computer/telecom Networks
Maintains disk space on all computer/telecom networks on a daily basis
Tracks server utilization statistics and makes recommendations for more efficient use
Monitors traffic on backbone and suggest ways to optimize the data transfer between work stations and servers
Evaluates the performance of routers and makes recommendations for improving performance
Monitors the performance of all servers and gateways
Maintains a log of user problems to evaluate the relationship they may have with the data/telecom Networks
Provides written recommendations including pricing and justification of the desired upgrade to Management
Develops a written plan for every upgrade that will be performed
Notifies the customer prior to any major system changes or repairs
Performs upgrades at a time that is convenient to the customers (i.e., nights or weekends as needed)
Thoroughly tests all Data/telecom network functions after any upgrade has been performed to ensure full user functionality the following day
Evaluates new software that may enhance the services offered by the data/ telecom networks
Evaluates hardware changes that will provide enhanced or additional functionality to the Networks
Keeps current on new industry standards and trends
Uses pilot programs for installation of new technologies
Evaluates different operating systems for performance and functionality
Determine system requirements for any project
Translate and quote vendor specifications to ensure the clinic is able to meet them
Maintain a project/task list with assignments to ensure projects are being tracked appropriately and obstacles are identified in a timely manner
Maintain a positive/active interaction with leadership to ensure project success and appropriate road mapping of future plans
Ensure all reporting departments are utilizing the trouble ticketing system for all tasks
Review tickets on a consistent basis and report any abnormalities to MIS Director
Review tickets for accuracy and resolution status to ensure staff are not repeating the same issue or not resolving a ticket as expected
Ensure staff maintains a consistent training program to keep them up to date on clinic technology and security measures
Interfaces with department heads to analyze and determine microcomputer needs
Evaluates the level of customer satisfaction
Plans additions, changes and relocations of microcomputer equipment
Coordinates outside serviceor consulting when necessary
Oversees the set-up, configuration and maintenance of the all hardware and software
Manage wiring requests to Operations Manager with adequate lead time to ensure meetingInstallation schedule
Ensure all information required/requested by any/all auditing bodies approved by management for release is provided in a timely manner
Ensure staff are following recommendations of auditing bodies
Plan and implement changes to correct/mitigate all audit findings determined to high risk
Complete/compile needed documentation for all reporting groups to meet all needed audit requirements and ensure its review prior to any audit
Recruits, selects, and oversees training of personnel
Reviews all applications and resumes for qualified personnel to fill vacant positions
Demonstrates good judgment in hiring decisions
Provides orientation to the department and coordinates training to ensure that new personnel are able to meet job requirements within probationary period
Completes termination ratings and requisitions in a timely manner
Ensures that in-service and training programs are scheduled to meet staff member and department needs
Submits completed approved appraisals prior to the H.R. deadline
Evaluates staff’s performance based on the criteria defined in the job description
Maintains an ongoing record of each individual’s performance throughout the evaluation period
Communicates significant deficiencies and/or accomplishments with each individual throughout the evaluation period and takes corrective action as needed
Adheres to the Clinic’s corrective action policy
Improve the clinics overall disaster awareness and preparedness including implementing a full disaster recovery location
Define and communicate to management all plan awareness and ensure weaknesses/vulnerabilities are communicated
Create/maintain with leadership an active disaster recovery process and ensure semi-annual testing
Qualification
Required
Associate degree in Computer Science and five years of experience with enterprise level computing devices and networking
Must have strong Windows, OS, and server skills and working knowledge of spreadsheet and word processing software
Three to five years of experience with Microsoft Active Directory networks
Must possess extraordinary communication and supervisory skills
Must be able to work with minimal supervision
Experience with Ethernet and tcp/ip networks
Three to five years experience with servers and networking hardware installations, configuration and troubleshooting, to include switches, routers, vpn/firewalls, telecommunications, etc
Experience with network topology
Experience with TCP/IP and DNS/DHCP communications protocols as well as Active Directory networks
Experience with Help Desk ticketing software
Preferred
Experience From Other SQL Database Systems
Familiarity with healthcare/medical systems
Company
JumpStart Games
JumpStart® Games is the leader in creating interactive family experiences that enrich, entertain and educate.
201-500 employees
H1B Sponsorship
JumpStart Games has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$44.86M2017-06-03Acquired
2014-04-03Debt Financing· $13M
2013-01-10Series Unknown· $26.8M
Leadership Team
James Czulewicz
President & CEO
Terry Vander Ploeg
CFO
Company data provided by crunchbase