Keep Supply · 3 days ago
Returns and Claims Specialist
Springfield, MO
Full-time
Onsite
Entry Level
2+ years expKeep Supply is a respected distributor of heavy commercial and industrial refrigeration parts, and they are seeking a Returns and Claims Coordinator. The role involves managing and organizing all returns and claims, ensuring customers and partners receive exceptional service.
E-CommerceIndustrialOil and Gas
Responsibilities
Responsible for the communication and transactional process of customer returns
Assists in forecasting returns with the Revenue Manager
Provides sales support for all returns/RMAs
Manages and maintains day-to-day relationships with vendors regarding returns with the Buyer/Revenue Manager
Assists the Revenue Manager with end-of-month reporting and order cleanup
Minimizes freight cost by determining the most cost effective methods for returns shipping
Manages and maintains all communication needed between intercompany departments
Performs other duties as assigned by the Revenue Manager
Takes ownership and responsibility for their own workload and helps their team members when needed
Qualification
Required
2+ years experience in a customer service or operational position
1+ years of professional experience
Basic PC skills and experience with Google Apps and/or Microsoft Office
Be a problem solver at heart, with a technical mindset
Understand what it takes to deliver on a promise of unreasonably good service
Maintain excellent written and verbal communication skills
Enjoy working independently and as a member of a team
Ability to manage priorities and workflow
Creative, flexible, and innovative team player
Proven ability to handle multiple projects and meet deadlines
Ability to deal effectively with a variety of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm
Benefits
100% paid medical, dental and vision insurance for you and your entire family
Unlimited paid time off
Bonus program
Company
Keep Supply
Keep Supply is an e-commerce platform that offers compressors, condensers, controls, evaporators, pumps, gas detection, and valves products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Burch
Chief Executive Officer
Chris Langston
Partner, Chief Integration Officer
Recent News
Springfield Business Journal
2025-04-08
Springfield Business Journal
2025-02-22
Springfield Business Journal
2025-02-14
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