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Healix, LLC · 1 week ago

IMPLEMENTATION ACCOUNT MANAGER

Sugar Land, TX 77479

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Healix Infusion Therapy is seeking a driven and detail-oriented Implementation Account Manager to oversee both client relationship management and end-to-end implementation of new Office Infusion Center (OIC) programs. This role combines strategic account management responsibilities with full lifecycle implementation project management, ensuring each infusion center launches on time and on budget.

Health CareHospital

Responsibilities

Build and maintain long‑term relationships with assigned clients to ensure satisfaction, retention, and operational excellence

Collaborate closely with the VP of Account Management & Implementation and VP of Client Operations to develop and execute strategic initiatives

Advise clients on infusion operations, financial performance, and opportunities for service optimization

Participate in client business reviews, financial discussions, and contract‑related conversations as needed

Monitor OIC performance, including P&L oversight, operational KPIs, staffing needs, and patient throughput

Identify opportunities for account growth, scope expansion, or additional service offerings

Receive and review new‑site notifications following contract execution

Establish project timelines, equipment needs, supply requirements, and site‑specific considerations using information gathered from sales and the client

Schedule and lead internal implementation kick‑off meetings including all required stakeholders (e.g., Client Services, Implementation, Clinical Ops, Purchasing, IT, Nursing Leadership)

Create and maintain the Microsoft Teams channel for each implementation project

Initiate ISP setup and request new site computer equipment (desktop, laptop, printer/scanner/fax) following receipt of site photos

Manage ordering of all supplies and equipment: infusion recliners, medical or standard refrigerators, storage cabinets, desks, chairs, standing desks, and ancillary equipment

Initiate remote temperature monitoring setup and schedule installation during implementation week

Send RN supply list and medication list to designated clinical reviewers approximately 3 weeks prior to implementation

Submit final lists to Purchasing and Clinical teams preferred delivery dates

Confirm lab supply needs and ensure required items (tubes, specimen bags, centrifuge, etc.) are ordered if applicable

Coordinate Office Depot orders, including review of substitution requests for out‑of‑stock items

Determine whether accounts must be established for: Hazardous waste, Oxygen service, Courier, Labs

Communicate new‑site addresses and required documentation (e.g., physician license) to appropriate vendor reps

Print the RN supply list, medication list, and Office Depot list for onsite inventory verification

Confirm delivery schedules for recliners, refrigerator, SmartSense, oxygen tanks, and all equipment

Ensure the space is cleared of all non‑approved furniture/equipment

Organize or reposition any existing items for cohesive clinic flow

Assemble all furniture (desks, chairs, stools, IV poles)

Prepare cabinetry and storage areas for Healix supplies

Assemble and connect computer equipment; coordinate with IT for printer setup

Begin unboxing supplies, verifying all received items against the inventory list

Use stackable bins to organize supplies—ensuring nothing is stored under sinks except approved cleaning supplies

Complete supply organization and labeling

Secure pumps to IV poles and send serial numbers to Purchasing

Document medication name, NDC, Lot #, and expiration for every medication received and submit to Purchasing

Set up filing cabinets per the implementation file structure checklist

Verify fridge, recliner, oxygen tank, and SmartSense installation

Stage emergency kit above the fridge

Label bins and leave room for supply expansion

Take final photos and save to project files

Send photos to the preceptor assigned to support the onsite nurse the following week

If any equipment deliveries are pending (e.g., fridge, SmartSense), continue coordinating until completed

Maintain accurate project files and documentation, including approvals, quotes, PO numbers, and installation schedules

Provide weekly status updates during Thursday Implementation Calls

Ensure all tasks within the Implementation Setup Checklist and Onsite Checklist are reflected and completed

Collaborate with cross‑functional teams to resolve any issues that arise before, during, or after implementation

Communicates with clients and fellow employees through written and verbal forms, clearly and timely

Interacts professionally with clients and fellow employees

Cooperates with team members to accomplish departmental goals

Accepts and incorporates changes or new ideas into daily work

Provides service in a responsive, timely and accurate manner to both clients and fellow employees

Understands and adheres to policies and procedures

Arrives at work as scheduled and notifies supervisors in a timely manner of any absences

Recognizes priorities and takes action; makes productive use of time

Strives to resolve problems and conflicts on his/her own initiative

Attempts to create new ideas or new procedures working as part of a group or individually

Qualification

Account managementImplementation managementProject managementHealthcare operationsMicrosoft Office SuiteCRM/ERP systemsCommunication skillsProblem-solvingOrganizational abilitiesTeam collaboration