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Spectrum · 1 day ago

Customer Service Collections Professional (Early Stage)

San Antonio, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a leading provider of communication and entertainment products, serving 32 million customers. They are seeking a Customer Service Collections Professional to communicate with customers regarding debt resolution and enhance the customer experience through teamwork and collaboration.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Research accounts with debt and communicate with customers via phone

Take action based on transaction characteristics as appropriate and necessary

Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies

Contact customers by phone in attempt to collect a debt

Demonstrate friendliness and professionalism when dealing with customers

Answer inquiries for customers calling in regarding their unpaid debt

Other duties as assigned to meet business needs

Qualification

Collections experienceCustomer Service experienceBasic accounting knowledgeMicrosoft ExcelNegotiation skillsDependabilityBilingual (English/Spanish)Problem-solving skills

Required

Experience: 0-2 years of Collections/Accounting experience

Experience: 0-2 years of Customer Service experience

Experience: 0-2 years of related work experience and/or training in a similar field

Education: High School Diploma or General Educational Development (GED) Certification

Knowledge of basic accounting/bookkeeping, mathematics and general office procedures

Ability to apply sound judgment to billing disputes

Skill to solve practical problems with a variety of variables and limited standardization

Proficient negotiation skills

Proficient Knowledge of Microsoft Excel

Proficiency using computers, keyboards and telephone systems

Work history of accountability and dependability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Preferred

Bilingual (English/Spanish) preferred but not required

Benefits

Comprehensive pay and benefits package

Training and development

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees