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NYC Health + Hospitals · 1 day ago

Associate Director, Operations

Brooklyn, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$95K/yr - $95K/yr

4+ years exp

NYC Health + Hospitals is a leading healthcare facility committed to delivering high quality care without exception. The Associate Director, Operations serves as the Administrator on Duty, managing operational issues and ensuring effective communication with senior administration during their tour of duty.

Health CareHome Health CareHospitalMedicalNursing and Residential Care

Responsibilities

Primary Operational point person for any Emergency Management event during non-business hours

Interfaces with outside agencies on behalf of the organization, such as OME, NYPD and FDNY, and escalates to senior management as appropriate

Resolves operational issues as requested by management during non-business hours

Manages issues related to staff incidents and implements appropriate disciplinary action, in consultation with HR and Labor Relations

During tour of duty, responds to requests from management staff to resolve issues. This may include but are not limited to: Patient complaints, Facility Issues, Staffing issues, Bed assignment issues, Telecommunication/IT issues

Elevates issues to senior admin Administrator on Call, and/or Chief Operating Officer as appropriate

Interfaces with management including nursing, medical staff, facilities, hospital police, admitting and other operational areas to resolve issues and solve problems

In the event of and Emergency Management event, becomes the incident commander until the Command Center structure is established

Performs frequent rounds of hospital and reports key operational statistics to senior management

Manages inpatient bed census and bed assignment with Admitting, Nursing and Medical Staff

Responds to patient and family complaints as requested from staff. Interfaces with Patient Experience/Patient Guest Relations as needed

Interfaces with NYPD and other law enforcement agencies as incidents occur. Elevates issues to senior leadership as needed

Leads team huddle at beginning of shift to highlight current issues and set priorities with leadership team

Provides notification to hospital leadership, of high-profile incidents which may attract media attention, by placing hospital on media alert

Writes AOD report at end of shift for distribution to hospital leadership

Qualification

Emergency ManagementOperational ManagementAdministrative ExperienceHealthcare SpecializationCommunication SkillsProblem SolvingTeam Leadership

Required

A Master's degree from an accredited college or university in Business Administration, Engineering or Social Sciences, Health Care Specialization, Physical Sciences or related discipline and four (4) years of progressively responsible administrative, managerial and/or consultative experience and background; or

A Baccalaureate degree from an accredited college or university in disciplines, as listed in '1' above, and five (5) years of progressively responsible administrative, managerial and consultative experience and background; or

A satisfactory equivalent combination of training, education and/or experience. However, all candidates must have a minimum of a Baccalaureate degree in disciplines, as listed in '1' above