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L&E Research · 1 day ago

Client Services Representative

Cincinnati, OH

Full-time

Onsite

New Grad, Entry Level

$13/hr - $17/hr

L&E Research, Inc. connects clients with consumers and professionals for market research projects. The Client Services Representative (CSR) supports daily facility operations and ensures excellent service for clients and respondents, with opportunities for internal growth and advancement.

Business IntelligenceMarket Research

Responsibilities

Greet and welcome clients and respondents upon arrival, creating a warm, professional first impression

Assist with food ordering, setup, and re-plating for in-facility sessions

Keep all client-facing areas clean, stocked, and presentation-ready during and after studies

Set up research rooms with required furniture, materials, signage, and technology per project specs

Tear down and reset rooms between sessions, ensuring rapid turnover and readiness

Run errands for supplies, food, or project needs as required (mileage reimbursed)

Read/respond to emails and follow task lists communicated by the CSA or CSM

Print, copy, and prepare materials for studies

Assist with the use of office technology (e.g., laptops, printers, A/V equipment, streaming platforms like FocusVision and L&E Streaming)

Maintain confidentiality and protect sensitive client data at all times

Cover the front desk when needed, directing visitors, checking in respondents, and managing traffic flow

Answer and direct phone calls professionally; escalate complex inquiries to CSA or CSM

Take ownership of service tasks, including basic troubleshooting and alerting leadership to facility issues

Completion of all required IT and security training courses

Adherence to ISO compliance standards

Qualification

Client ServicesInterpersonal SkillsCommunication SkillsMicrosoft OfficeOffice TechnologyProfessional DemeanorLearning New TechnologiesTeam CollaborationAdaptability

Required

Must be able to work flexible hours, including evenings and weekends, based on project schedules

Valid driver's license, reliable transportation, and insurance (exceptions may apply by location)

Strong interpersonal and communication skills

Professional demeanor and a collaborative, team-first attitude

Ability to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds. You must also be able to conduct manual tasks without interference

Demonstrates adaptability and a strong aptitude for learning and leveraging new technologies, including emerging AI tools, to enhance efficiency and insight