Marriott International · 1 day ago
Assistant Event Manager
Orlando, FL
Full-time
Onsite
Entry, Mid Level
$25.77/hr - $29.81/hr
2+ years expMarriott International is a leading hospitality company, and they are seeking an Assistant Event Manager to support event operations and ensure exceptional customer service. The role involves coordinating with various departments and customers throughout the event phases to deliver a seamless experience.
LeisureTourismTravel
Responsibilities
Greets customer during the event phase and hands off to Event Operations for the execution of details
Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event)
Verifies hourly associates understand expectations and parameters for event activities
Adheres to all standards, policies, and procedures
Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Participates in customer meetings for assigned groups with guidance from his/her supervisor
Monitors group room blocks and meeting space of small assigned groups
Encourages associates to provide excellent customer service
Sets a positive example for guest relations
Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor
Makes presence known to customer at all times during this process
Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales
Follows-up with customer post-event
Responds to and handles guest problems and complaints
Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)
Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Reviews comment cards and guest satisfaction results with associates
Interacts with guests to obtain feedback on product quality and service levels
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience
Participates in pre- and post- event meetings as required to review and communicate group needs and feedback
Works with the property staff and customers to address operational challenges associated with his/her group
Participates in activities to improve service performance using his/her evaluation of the issue and resolution
Assists with the sales process as necessary
Up-sells products and services throughout the event process
Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups
Performs other duties as assigned to meet business needs
Qualification
Required
High school diploma or GED; 2 years' experience in the event management or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Benefits
Bonus Eligible: Y
Company
Marriott International
Marriott International, Inc.
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
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