International Rescue Committee Phoenix · 4 months ago
Interpreter Services Administrative Support Intern (Fall 2025- Unpaid)
Charlottesville, VA
Internship
Onsite
InternThe International Rescue Committee (IRC) is a leading humanitarian organization dedicated to helping people affected by conflict and disaster. The Interpreter Services Administrative Support Intern will play a vital role in supporting the Interpreter Services team by managing interpreter requests, providing customer support, and assisting with various projects to enhance operational efficiency.
Non-profit Organization Management
Responsibilities
Attend a volunteer/intern orientation
Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters
Support and correspond with interpreters to assign and reschedule appointments
Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed
Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary
Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers
Assist with evaluating and training new interpreter candidates, including administering language exams
Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard
Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program
Qualification
Required
Currently pursuing an undergraduate or graduate degree, or recent graduate
Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly
Excellent communication skills with fluency in written and spoken English
Preferred
Experience working in customer service preferred
Availability to distribute required hours across 3 or more workdays strongly preferred
Company
International Rescue Committee Phoenix
Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase