Universal Music Group · 1 day ago
Collaboration Technology Engineer
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$85K/yr - $103K/yr
5+ years expUniversal Music Group is the world’s leading music company, committed to artistry, innovation, and entrepreneurship. They are seeking a Collaboration Technology Engineer to manage and optimize enterprise collaboration platforms and productivity tools, ensuring a reliable user experience across the organization.
Audio Recording and ProductionMedia and EntertainmentMusicPublishing
Responsibilities
Lead employee collaboration experiences and ensure our global users have access to reliable and efficient technology solutions that empower them to excel in their roles and drive business success
Gather requirements to implement and maintain collaboration and productivity tools
Support day-to-day collaboration and productivity tools to ensure a superior and reliable user experience
Track project status, provides reporting, and reports back to leadership and internal customers
Responsible to create and maintain tech standards and training materials
Identify opportunities and develop business case justifications for spending and initiatives, including identification of risks and cost/benefit analyses
Administer and configure collaboration platforms (M365, Google Workspace, Slack, Box.com, etc.) to ensure secure, scalable, and efficient operations
Enforce organizational standards for collaboration platforms, including workspace roles, provisioning protocols, and compliance requirements
Collaborate with security and privacy teams for third-party app reviews and risk assessments
Track assigned department ticket queues, ensuring prompt resolution
Provide Tier 2/3 support and training for collaboration tools, ensuring high user satisfaction
Monitor system health, perform upgrades, and troubleshoot platform issues
Evaluate new tools and features for deployment, ensuring alignment with business goals
Track usage metrics, identify optimization opportunities, and develop business cases for tool adoption or retirement
Maintain detailed documentation of configurations, operations, and troubleshooting procedures
Qualification
Required
Minimum of 5 years' experience in a technology project task-based role with a minimum 2 years' experience supporting various collaboration and productivity platforms. Similar platform experience will be considered
Engineering degree, certification or equivalent experience
Expert in Microsoft 365, Google Workspaces, MS Power Platform, Monday.com
Proficient with Box.com, Lucid, Slack, ChatGPT
Strong verbal and written communication skills, with the ability to translate technical terms to layman's terms
Organized, with the ability to multi-task with excellent follow through
Strong project management skills
Excellent interpersonal and communication skills
Demonstrated ability to build consensus among a diverse group of stakeholders
Experience and comfort in delivering presentations to senior leadership
Self-motivated with ability to work in a team and independently
Ability to travel globally if required
Schedule flexibility to work with partners in multiple global time zones
Willingness to learn and lead to resolve issues
Benefits
Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Company
Universal Music Group
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing.
10001+ employees
H1B Sponsorship
Universal Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (14)
2022 (22)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$8.65BKey Investors
William AckmanTencent
2023-06-06Post Ipo Debt· $802.31M
2021-09-21IPO
2021-06-21Secondary Market· $4.17B
Leadership Team
Devraj Sanyal
Chairman & CEO, Universal Music Group, India & South Asia; SVP Strategy "AMEA"
Timothy Xu
Chairman and CEO
Recent News
Digital Music News
2026-01-23
2026-01-22
Company data provided by crunchbase