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Undisclosed · 1 day ago

Vice President of Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$180K/yr - $230K/yr

12+ years exp

Our client is seeking a Vice President of Operations to scale the company’s operating model, improve execution, and optimize cross-functional performance. This role is ideal for a senior leader who can drive operating cadence, build scalable systems, and ensure teams execute on priorities with clarity.

Financial Services

Responsibilities

Establish and run the operating cadence (OKRs, QBRs, weekly reviews, planning cycles)

Drive alignment on priorities, resourcing, sequencing, and decision-making

Lead strategic initiatives and remove execution bottlenecks

Create visibility and accountability through reporting and review mechanisms

Facilitate cross-functional planning and ensure commitments are realistic and tracked

Define company KPIs and dashboards for visibility into performance and health

Implement scorecards and operating reviews for key functions

Conduct deep dives on performance gaps and drive corrective plans

Partner with Finance on forecasting inputs, budgeting, and headcount planning

Standardize workflows and improve cross-functional handoffs across departments

Implement automation and tooling improvements to increase efficiency and accuracy

Build scalable onboarding, training, and documentation systems

Improve customer experience through operational consistency and clear ownership

Partner with functional leaders to set targets and improve execution

Lead and develop ops teams (BizOps, Program Mgmt, internal ops functions)

Drive change management for new systems, processes, and operating norms

Represent operations initiatives in exec and board contexts

Qualification

Operations strategyPerformance managementProcess excellenceKPI frameworksChange managementSystems thinkingExecutive communicationStakeholder influenceOperational toolingTeam leadership