The Christ Hospital Health Network · 1 day ago
Pre-Surgery Testing Coordinator II - Main PTSS/PAT/Chart Room - Part Time - Days
Cincinnati, OH
Full-time, Part-time
Onsite
Entry Level
1+ years expThe Christ Hospital Health Network is seeking a Pre-Surgery Testing Coordinator II to ensure quality medical records and maximize reimbursement for services. This role involves scheduling pre-surgery testing, verifying patient information, and providing excellent customer service to patients and healthcare staff.
Health CareHospitalMedical
Responsibilities
Makes customer experience a top priority and adheres to the ExCELS core values. Customers include patients, surgeons and their office staff, anesthesia, and co workers. Maintains patient confidentiality at all times. Answers telephone calls using proper greeting etiquette. Promotes a positive and upbeat work environment. Listens well to patients and provides the best service available to meet their needs. Helps out co workers when needed. Deals with conflict in a timely and positive manner
Completes full registration on surgical patients
Evaluates financial data and takes actions to maximize reimbursement
Maintains current knowledge of HMO/PPO/Medicare/Medicaid/commercial insurances. Determines patient’s primary, secondary, and tertiary insurance
Completes all appropriate questionnaires with patients, including MSPQ
Coordinates patients in need of financial assistance
Initiates on line verification of third party insurance plans
Prepares and completes documentation that established Medicare Compliance such as Medicare secondary pay or questionnaire and Advance Beneficiary Notices
Documents all data in patient’s EMR
Electronically schedules pre surgery testing and/or faxes physician orders to appropriate provider for completion
Understands testing protocols and scheduling guidelines
Interviews patients and obtains, verifies and enters into database complete and accurate demographic and financial information. Assesses and updates information as it relates to each encounter. Determines financial plan and coverage priority. (Data collected directly impacts financial and clinical systems
Must maintain facility established productivity standards and Patient Accounts Quality Guidelines (i.e. 100% accuracy of 95% of all registrations)
Must communicate effectively and meet or exceed established customer service goals
Notifies RN of abnormal testing results. Maintains electronic Master Daily Schedule Tracking sheet
Communicates with department manager when PST guidelines are not being met by surgeons
Provides education and training/mentoring for other staff members. Attends department meetings and reviews procedural & process changes per facility specific guidelines
Assembles patient’s chart for the next day surgery
Accurately indexes documents from On Base into patient’s medical record
Faxes, scans, email information to physician’s offices and patients
Maintains work area organized and neat
Qualification
Required
High School Diploma, Associates Degree preferred or equivalent combination education and experience
One year experience in Registration, Billing, Customer Service, or Managed Care Organization work environment
Must have/gain knowledge of the Hospital Medical Staff rules and infection control policies to be effective in this position
Analytical skills required to make decisions based on the facility and clinical situation at hand
Computer Literacy – use of multiple systems
Epic, Passport, OnBase, Microsoft Office products and Midas
Ability to use Internet Access and utilize third party payor systems for eligibility and verification
Knowledge of health insurance coverage, requirements
Excellent communication, problem solving skills, and ability to deal with customers, including surgeons and their office staff
Ability to be flexible, organized and function well in stressful situations
Ability to interact Independently to resolve Customer Service issues
Typing (minimum of 35 words per minute or equivalent key strokes)
Must understand medical terminology and acuity levels
Annual Registration Competency Review with 95% or greater score obtained
Yearly STAT testing completed
Company
The Christ Hospital Health Network
The Christ Hospital Health Network is a healthcare system that provides intensive care, wellness and speciality services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jenny Collopy
Chief Marketing and Communications Officer
Recent News
The Christ Hospital Health Network
2025-10-14
2025-09-17
Seattle TechFlash
2025-09-17
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