DHL · 6 days ago
Quality Assurance Manager II
Chattanooga, TN
Full-time
Onsite
Mid, Senior Level
$70K/yr - $115K/yr
4+ years expDHL is a logistics company that connects people and improves lives. The QA Manager II role involves managing quality assurance activities, ensuring regulatory compliance, and leading continuous improvement initiatives at the site.
Courier ServiceDelivery ServiceLocal BusinessLogisticsSupply Chain Management
Responsibilities
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site
Confirm requests for quality support from the site and communicate policies and procedures
Proactive liaison with customer for quality assurance across site(s)
Develop, manage, and oversee site quality resources
Support regional and sector QA and Regulatory Compliance initiatives, as required
Support validated processes as applicable for regulated hardware, equipment, and software systems
Oversee the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and developing and maintaining standard operating procedures/work instructions
Oversee regulatory licenses, permits, and registrations process
Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract (OSA, QAA/ TA), and customer requirements as applicable, reporting the results to executive management
Ensure that systems and equipment are validated (if applicable) and change control processes maintained
Lead key regulatory, customer and 3rd party audits
Monitor the training and development of site associates to ensure compliance to processes and regulations
Manage Quality Technicians within the site, as applicable
Hire, train, and develop QA Supervisor, QA Specialist, QA Tech I, QA Tech II roles
Track and maintain quality assurance metrics for the organization
Act as primary customer contact for QA related issues/initiatives as needed
Track, monitor, and report quality assurance metrics for the site
Monitor the training and development of site associates to ensure compliance to processes and regulations
Develop, distribute and maintain regular management reports
Lead and support cross functional continuous improvement projects/continuous improvement activities/workshops
Ensure customer service and business standards requirements are met daily
Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
Qualification
Required
Bachelor Degree or equivalent 4 years work experience, required
3+ years experience in a regulated environment OR ISO 9001 compliant or certified, required
1+ years of supervisory or management experience, required
Manufacturing, Food, Life Sciences, or 3PL Industry experience, required
Participation in successful standards organization registration in a complex environment
Supervising or implementing quality control programs
Knowledge of regulations such as FDA, GxPs, ATF, DEA, etc
Administrator of training in compliance to regulated standards
People management
Sufficient computer application experience
Strong written and verbal communication
Data analysis experience
Training and facilitation skills
Self management
Problem solving
Project management
Presenting
Report creation
Solution execution
Preferred
Certification related to quality control, preferred
Benefits
Medical
Dental
Vision
Prescription
Discounted Stock Purchase
General Bonus Plan
Generous PTO policy
Company
DHL
DHL provides international express mail services including logistics services ranging from national and international parcel delivery.
10001+ employees
H1B Sponsorship
DHL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$3.4MKey Investors
Catena
2019-12-20Corporate Round· $3.4M
Leadership Team
Ken Lee
CEO, DHL Express Asia Pacific
Malcolm Monteiro
CEO - Asia Pacific
Recent News
2026-01-11
Retail Insight Network
2026-01-09
Company data provided by crunchbase