Conduent · 1 day ago
Remote Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$14/hr - $14/hr
0+ years expConduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Customer Service Representative to manage inbound calls, assist customers with inquiries, and maintain knowledge of company programs while ensuring excellent service delivery.
ComputerSoftware
Responsibilities
Efficiently manage a high volume of inbound calls in a fast-paced environment
Listen actively to understand customer needs and offer clear, accurate information
Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies
Assist cardholders with inquiries regarding transactions and account statuses
Process transactions efficiently via web-based applications and handle research requests with precision
Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations
Maintain in-depth knowledge of company and client programs, policies, and technology
Support team operations during peak times or absences to help maintain seamless service
Qualification
Required
Must be at least 18 years old and possess a High School Diploma or equivalent
Must have 6 months of Customer Service, Call Center or Dispatch experience
Complete a background check, credit check, and security fingerprinting
Compliance with camera requirements for meetings and training
Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs
Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection
Equipment: The company will provide all necessary computer equipment
Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download
Working knowledge of computers and Windows applications
Preferred
1+ years of previous call center experience
Benefits
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.
10001+ employees
H1B Sponsorship
Conduent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (10)
2022 (12)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase