TEKsystems · 1 day ago
Mortgage Customer Service Representative
Troy, MI
Contract
Hybrid
Entry Level
$17/hr - $18.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Mortgage Customer Service Representative. The role involves handling inbound calls related to insurance servicing questions from borrowers, insurance agents, and financial institutions while ensuring high-quality customer service standards are met.
Information Technology
Responsibilities
Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call
This person will be responsible for handling inbound calls pertaining to insurance servicing questions
Will receive questions from borrowers, insurance agents and financial institutions
The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions
Majority of calls will be in regards to payment and/or coverage questions
The CSR must be able to multi-task between various systems to research and document the phone calls
The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner
Qualification
Required
At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)
Efficient in using a windows PC computer and navigating their software system (super easy to learn)
typing: at least 35 WPM
Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
internet connection - will be required to train remote and work remote
Reliable transportation
Preferred
2+ years of call center experience
Insurance or mortgage experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase