Apply on Employer Site

CENTEGIX · 3 weeks ago

Director, School Safety & Security Solutions

Kansas City,MO,US

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

CENTEGIX is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces. As the Director of School Safety & Security Solutions, you will manage customer relationships and ensure satisfaction while driving customer success with the CENTEGIX Safety Platform.

EducationHospitalityInformation TechnologySecuritySoftware

Responsibilities

Establish strong and multithreaded relationships with Safety Platform customers in the region, serving as their main point of contact and building a deep understanding of their unique needs and objectives

Ensure overall customer satisfaction and success by proactively engaging with customers, virtually and in person, to drive best practices, address any concerns, or issues promptly and effectively

Regularly communicate with and be onsite at customer sites to provide guidance, review customer needs, and provide key updates

Develop actionable account plans, outlining short-term and long-term goals, and collaborate with internal teams to execute on those plans

Leverage your relationships across the region to introduce new customer prospects and partners to regional sales partners

Ensure Centegix is represented at major events in the region to strengthen the community of Safety Platform advocates in the region

Lead contract renewals, managing the renewal process, and working closely with customers to ensure timely contract renewal

Identify opportunities for upselling and cross-selling our products and services to increase account revenue and meet company growth targets

Develop a core understanding of CENTEGIX products and their applications to offer valuable insights and solutions to customers

Gather customer feedback and insights to relay to the product and development teams, contributing to product improvement and enhancement efforts

Collaborate with product and marketing to host annual or semi annual events to bring customers and prospects together to showcase Safety Platform innovations

Collaborate with the sales team to provide input on customer needs and potential expansion opportunities within existing accounts

Qualification

School Superintendent experienceDirector of School SafetyCustomer Relationship ManagementMS Office proficiencyCRM experienceMultitasking abilityContinuous improvement mentalityCommunication skills

Required

5+ years of prior experience as a School Superintendent and/or Director of School Safety

Must live in Missouri, nearby any major city/airport(s)

Up to 50% travel to customer locations and industry events as required

Track record of versatility, flexibility and an ability to leverage focus behavior to manage multiple priorities in a dynamic environment

Natural curiosity with a continuous improvement mentality

Demonstrated ability to proactively interpret trends to find opportunities, think critically and develop compelling action plans

Proven obsession with customer satisfaction

Excellent verbal and written communication skills

Experience communicating with end product users, technical teams, and executive management

Ability to multitask, prioritize, and manage time effectively

Demonstrated ability to understand and discuss technical concepts, manage trade-offs, incorporate feedback, and evaluate opportunistic new ideas with internal and external stakeholders

Highly proficient in MS Office, Google Sheets, and CRM