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Tactical Cleaning Company · 1 day ago

Customer Service Manager - REMOTE

United States

Full-time

Remote

Mid Level

3+ years exp

Tactical Cleaning Company is seeking a Customer Service Manager to build and maintain strong relationships with customers in the railcar services industry. This role focuses on ensuring customer satisfaction, supporting account growth, and serving as the primary point of contact for various services.

CommercialFacilities Support ServicesJanitorial Service

Responsibilities

Serve as the primary point of contact for assigned customers, addressing inquiries, issues, and requests promptly

Develop a deep understanding of customer operations, needs, and goals to provide tailored solutions

Coordinate with operations, storage, and sublease teams to ensure timely delivery of services

Monitor customer account health, track service usage, and identify opportunities for improved efficiency or additional services

Provide proactive communication regarding railcar scheduling, cleaning, storage, and sublease activities

Assist in onboarding new customers and guiding them through company processes and procedures

Collect customer feedback and share insights with leadership to support service improvements

Track and report on customer satisfaction metrics and account performance

Support contract renewals, service agreements, and billing inquiries in collaboration with the sales team

Build long-term relationships to enhance customer retention and loyalty

Qualification

Customer service experienceCRM proficiencyRailcar operations knowledgeAnalytical thinkingCommunication skillsProblem solvingOrganizational skillsCollaboration