Rotech Healthcare · 1 day ago
Inbound Customer Service Representative (WFH)
Murray, KY
Full-time
Hybrid
Entry Level
1+ years expRotech Healthcare is a national leader in home healthcare, providing essential medical equipment and support to patients. They are seeking a dedicated Inbound Customer Service Representative to assist Sleep Therapy patients with order intake, product selection, and customer support related to CPAP equipment.
Health CareMedical DeviceService Industry
Responsibilities
Acts as patient advocate to resolve questions or concerns
Collects patient, source information and inputs data into e-Intake
Completes thorough verification for products and services
Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
Develops and maintains working knowledge of current products and services offered by the company
Identifies and resolves problems in a timely manner
Makes outbound calls as needed to collect patient data
Manages all aspects of initial intake via high volume inbound phone calls
Processes related patient paperwork if assigned
Processes tickets to ensure timely fulfillment of product orders
Prompt and regular attendance is required
Provides basic technical customer service assistance for CPAP equipment
Provides education to patients and location employees on CPAP supplies
Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
Performs other duties as assigned
Qualification
Required
High school diploma or GED equivalent, required
Background check (company-wide). Results will not be used automatically to disqualify individuals
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Basic Computer, Basic Internet skills and a Typing test
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Preferred
Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred
Medical terminology, preferred
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Company
Rotech Healthcare
Rotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6.5M2011-03-25Debt Financing· $6.5M
Leadership Team
T
Tom Koenig
Chief Financial Officer
Recent News
GlobeNewswire
2025-12-18
MarketsandMarkets Research Pvt. Ltd.
2025-11-10
Company data provided by crunchbase