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Delta Defense LLC · 4 days ago

U.S. Based Contact Center - Service & Inside Sales Advisor - Fully Remote in Texas - February 16th start

United States

Full-time

Remote

Mid Level

$21/hr - $21/hr

Delta Defense, LLC is a private company that provides Marketing, Operations, and Customer Service for the U.S. Concealed Carry Association. They are seeking a Service & Inside Sales Advisor to engage with members and prospects through various channels, providing outstanding customer service and needs-based sales support.

ConsultingCustomer ServiceFinancial ServicesMarketingTraining

Growth Opportunities

Responsibilities

Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships

Provide knowledgeable, respectful responses without scripts

Stay informed about products, services, and promotions

Use a "find needs, fill needs" approach to offer solutions and sell memberships and products

Address concerns with empathy and detail, retaining members contemplating non-renewal

Follow up to ensure exceptional service

Achieve performance targets for efficiency, sales, and retention

Collaborate with your team for continuous learning and growth

Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions

Qualification

Customer service experienceSales experienceProducer PropertyCasualty LicenseComputer fluencyInterpersonal skillsWritten communicationVerbal communicationEmpathyListening skillsSelf-defense knowledgeFirearms

Required

High School diploma or equivalent required

This is not an entry level role and requires prior work history in a customer service or sales role

Required to pass and maintain Producer Property and Casualty License

Excellent interpersonal skills complemented by strength in both written and verbal communication

Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner

Computer fluency; working knowledge of software applications and advanced internet functions

Passionate about delighting customers and communicating with them through conversation