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Amplity · 1 week ago

Remote Engagement (Inside Sales) Supervisor - EST/CST

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Amplity is a full-service partner for biopharma companies, delivering specialized medical and commercial services. The Remote Engagement (Inside Sales) Supervisor will lead a team of Remote Engagement Specialists, ensuring effective communication, monitoring contract deliverables, and supporting team development to achieve client satisfaction and performance goals.

BiotechnologyPharmaceuticalService IndustrySmall and Medium Businesses

Responsibilities

Ensure effective communications with Client

Plan, organize, and monitor contract deliverables in support of the team to ensure achievement of annual contract KPIs and requirements

Support the management of a team of Remote Engagement Specialists in all areas of their employment:

Communicate team objectives in ways that promote teamwork and create a strong sense of shared goals among team members

Provide timely and constructive feedback on the quality and content of their calls as per expectations set by the client, using approved Coaching Guide forms

Monitor Remote Engagement Specialist productivity, workload, and outputs, ensuring compliance with policies and processes and addressing issues through corrective action processes as they arise

Continuously assess Remote Engagement Specialist performance as it pertains to project progress, results, and timelines, and assist in creating and delivering individual development plans and performance appraisals according to Amplity’s performance management policies and standards

Support the creation of a team-oriented, productive, and positive work environment by assisting with the development and mentoring of team members through individual and team meetings

Monitor employee compliance with all company policies and procedures and engage/work with Amplity Compliance to resolve issues and follow up with disciplinary action when needed

Assist with managing conflict and employee relations on the team, engaging Amplity Human Resources when appropriate

Provide administrative oversight – maintain documentation of team members' attendance, approve time off, schedules, expense reports, etc

Provide coaching and support for assigned team of Remote Engagement Specialists by observing product discussions and selling skills and providing feedback in collaboration with the Program Director

Support the team by assisting with metric and sales reporting on a regular basis

Assist with the hiring and selection process for backfills and new positions

Support new product, sales, compliance, and Amplity training for new employees

Assist team with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports, and others as needed

Ensure compliance with state/federal employment laws, corporate HR policies, and personnel policies, procedures, and guidelines

Other duties as assigned

Qualification

Supervisory experienceRemote Engagement experiencePharmaceutical industry experienceMicrosoft Office proficiencyNavigate virtual platformsProblem-solving skillsCommunication skillsOrganizational skillsTime management skillsInterpersonal skills