Apply on Employer Site

Accenture · 1 day ago

Medicaid Customer Service New Associate

Austin, TX

Full-time

Onsite

New Grad, Entry Level

$20.58/hr - $34.38/hr

0+ years exp

Accenture is a leading global professional services company that helps organizations build their digital core and enhance citizen services. The Customer Service New Associate will provide assistance to Medicaid Providers and Clients regarding eligibility, medical claims status, and other program questions, while meeting performance standards and assisting with problem resolution.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Provide unbiased assistance to Medicaid Providers and / or Clients with questions regarding eligibility, medical claims status, and other program questions

Assist with problem resolution, as needed

Respond to phone inquiries in a prompt, courteous and concise manner

Document all encounters in clear and concise online logs

Transfer callers to other Call Center units as needed

Meet individual performance standards

Perform other duties as may be assigned by management

Attain and maintain strict required attendance and performance metrics