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Garrett State Bank · 3 days ago

Customer Service Representative/New Accounts

Fort Wayne, IN

Full-time

Onsite

Entry Level

2+ years exp

Garrett State Bank is a financial institution seeking a Customer Service Representative/New Accounts. The role involves providing a complete range of customer services, including opening new accounts, processing teller work, and assisting customers with inquiries and account issues.

BankingFinanceFinancial Services

Responsibilities

Balance vault, teller sheets, and ATM

Maintains knowledge of branch policies and procedures with respect to approving checks and overrides

Participates in activities for generating new business such as sales calls and special events

Answer phones-direct call to the appropriate staff according to customer needs and take message as needed

Processes teller work

Provides a complete range of customer services, including opening new accounts and selling services, explaining available financial institution products and services, and gathering customer information to process accounts including IRA’s, certificates, and business accounts

Prepares paperwork and assists customers in the signing of documents

Answers customer inquiries and assists customers with other account issues

Assists tellers in locating discrepancies

Performs a variety of customer service activities, such as account holds, stop-payment orders, wire transfers, and check confirmation

Scheduling Office ~ tellers

Supervise tellers while managers are out of the office

Assist in maintaining a professional business atmosphere

Assist in other areas of the financial institution as needed