Mercy Medical Center, Baltimore, MD · 1 month ago
PBX Operator
Baltimore, MD
Full-time
Onsite
Entry Level
2+ years expMercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies and as one of America's Greatest Workplaces for Women. They are seeking a PBX Operator to create exceptional first impressions and manage calls effectively, ensuring smooth communication within the medical center.
Health CareHospitalMedical
Responsibilities
The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions
Answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol
Transfer callers to correct destination
Take and relay messages for physicians appropriately, including digital and/or alpha paging
Monitors alarms, process life safety codes and other emergency plans
Provides overhead paging services
Assists with the provisioning and replacement of pagers
Demonstrate the ability to effectively use department hardware and software
Qualification
Required
Must possess a high school diploma or GED
Must possess computer/PC skills; general word processing and keyboard skills, including PC mouse, are required
Preferred
Prefer two years of switchboard experience
Benefits
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
Company
Mercy Medical Center, Baltimore, MD
For over 150 years, Mercy Medical Center has been a beacon of hope for the Baltimore area.
1001-5000 employees
H1B Sponsorship
Mercy Medical Center, Baltimore, MD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (9)
2023 (13)
2022 (9)
2021 (10)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Robert Lyles
Vice President, Primary Care Network
Recent News
Corridor Business Journal
2026-01-20
Corridor Business Journal
2025-12-24
Company data provided by crunchbase