Highgate · 1 day ago
Director of Operations
San Francisco, CA
Full-time
Onsite
Lead/Staff, Director/Executive
4+ years expHighgate is a leading real estate investment and hospitality management company with a global portfolio of more than 400 hotels. The Director of Operations is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel.
Hospitality
Responsibilities
Focus on front office operation, including training, scheduling, daily duties, etc
Tour the operating departments, daily making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts
Meet all financial review dates and corporate directed programs in a timely fashion
Hold a monthly financial review with all department managers, M.I.D.s and available supervisors
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures
Develop managers for future advancement through competency training and corporate sponsored training programs
Participate in required M.O.D. coverage as scheduled
Maintain direct contact with and monitor the development of management trainees
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance
Oversee and assist in the Highgate Hotel’s budget process as required
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer
Ensure complete processing of invoices daily by using the A/P process
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees
On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended
Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps
Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort
Be in the public areas during peak times, greeting guests and offering assistance as needed
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies
Complete required corporate training modules, and become certified to train those as required
Ensure that all scheduled meetings take place on the property
Supervise all F&B personnel
Respond to guest complaints in a timely manner
Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting
Monitor industry trends, take appropriate action to maintain competitive and profitable operations
Work with other Executive Committee members and keep them informed of F&B issues as they arise
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Coordinate and monitor all phases of Loss Prevention in the F&B department
Prepare and submit required reports in a timely manner
Organize and conduct department meetings on a regular basis
Monitor quality of service and product
Cooperate in menu planning and preparation
Ensure timely purchase of F&B items, within budget allocation
Oversee operations of the employee cafeteria
Ensure compliance with all local liquor laws, and health and sanitation regulations
Ensure departmental compliance with SOP’s
Ensure the training of department heads on SOP’s, report preparation, technical job tasks
Attend and/or conduct departmental and hotel training (CARE, One to One ), etc
Interview candidates for front-of-house F&B positions and follow standards for hiring approvals
Conduct and/or attend all required meetings, including pre-convention and post-convention meetings
Ensure overall guest satisfaction
Qualification
Required
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience
Long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
H1B Sponsorship
Highgate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (8)
2022 (5)
2021 (4)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
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