State of Florida · 1 week ago
68048292 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST
Tallahassee, FL
Part-time
Onsite
Mid, Senior Level
2+ years expThe State of Florida's Agency for Health Care Administration is seeking a Senior Human Services Program Specialist. This role is responsible for processing licensure applications for health care providers and ensuring compliance with state regulations, while also providing technical assistance and maintaining accurate records.
Government Administration
Responsibilities
Receives and reviews health facility applications for licensure
Reviews applications, prepares omission notices, reviews responses, verifies data, addresses cash issues, verifies business registration with the Division of Corporations, and verifies background screening results
Issues registration certificates or initiates legal action when applications are complete
Enters data pertaining to the application review and issuance in Versa Regulation (VR)
Reviews and uploads pertinent application documentation into Laserfiche (LF)
Updates VR and ASPEN with application changes
Addresses application cash issues including refunds, late payments, and fines
Reviews and updates survey information in LF, VR and ASPEN as applicable and coordinates with field office personnel to ensure accurate information
Works with Agency field office and attorneys on health facility regulation issues and administrative actions
Responds to telephone and email inquiries and provides technical assistance as needed to health facility licensure applicants
Assists persons in locating information and application documents on the Agency's web site
Helps keep information up to date on the web site for applicants by initiating revisions and drafting changes
Processes any changes during licensure prior to license renewal
In response to inquiries, provides information on health facility licensure requirements including requirements within state laws, rules, and survey standards to the public, registered providers, other agencies, and Agency field office and other Agency personnel
Informs supervisor of needed clarification on policy issues
Cross-trains in other licensure areas
Prepares draft notices of intent to withdraw applications when omitted items are not received
Identifies applicants needing notices of intent to deny and recommendations for sanctions and prepares draft notices for supervisor's approval
Prepares notices of intent to fine for late changes of address
Sets up complaints for notices of intent in Versa Enforcement
Works in the online licensing system for health facility licensure
Completes other assignments related to health facility licensure including public record requests and CorrFlow
Participates in job-related training
Conducts other duties as assigned
Qualification
Required
Two (2) years of professional or nonprofessional experience working in a regulatory or administrative health care setting with data entry and customer service experience
An associate's degree from an accredited college or university can substitute for two (2) years of professional or nonprofessional experience working in one of the areas described above
Knowledge of and ability to interpret state and federal regulations which govern health care facilities licensed and certified by the Agency
Knowledge and ability to operate Versa Regulation, Laserfiche, the Online Licensure system, and ASPEN as utilized by the Agency; and/or experience with similar computer software used for document management and secure network databases
Ability to communicate effectively evidenced by effective writing skills and demonstration of critical thinking
Ability to pay strict attention to details in work products and to perform quality assurance activities with work products
Ability to establish and maintain effective working relationships with both customers and Agency personnel
Ability to work independently, take initiative, and to demonstrate problem solving abilities
Skill in managing a challenging workload in an efficient manner to meet state regulatory time frames with work product
A good attendance record is essential for any individual in this position as the work involved occurs daily and is time critical
The individual in this position is expected to report to work daily and on time
Benefits
Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
Maryland Daily Record
2025-08-29
Press Telegram
2025-08-08
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