Fathom Management, LLC ยท 1 week ago
Organizational Design Data Consultant
United States
Full-time
Remote
Entry, Mid Level
$120K/yr - $140K/yr
2+ years expFathom Management LLC is a consulting firm focused on modernizing contact centers for a large U.S. health agency. The Organizational Design Data Consultant will analyze HR and organizational data to support the planning and implementation of clinical contact center consolidation, providing actionable insights for data-driven decisions.
ConsultingInformation TechnologyProfessional ServicesProject ManagementRecruitingStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Analyze HR, staffing, and operational datasets to identify trends, gaps, and opportunities for optimization in clinical contact center consolidation
Develop, validate, and maintain data models/reports supporting workforce planning, resource allocation, and attrition forecasting
Prepare data-driven presentations, dashboards, and reports for project leadership and key stakeholders
Support scenario modeling and impact analyses to inform transition plans and workforce alignment
Design and execute analyses to support understanding of current-state vs. future-state staffing needs, leveraging both descriptive and predictive analytics
Collect, clean, and validate data from multiple sources to ensure data integrity and reliability
Collaborate with project teams to translate findings into actionable recommendations for staffing, training, and workforce deployment
Support the design of optimized operating models in partnership with clinical and operational teams, ensuring all business process improvements are grounded in data-based insights
Qualification
Required
2+ years of experience in data analysis, workforce analytics, HR analytics, or related roles (healthcare/contact center setting preferred)
Proficiency in data analysis tools (Excel, Power BI, Tableau, SQL, or similar), as well as strong proficiency in Microsoft Office suite
Experience working with HR systems and contact center data sources
Familiarity with data visualization and dashboard creation
Demonstrated ability to translate complex data into actionable business insights
Excellent written and verbal communication skills, especially presenting findings to non-technical audiences
Bachelor's degree in Data Science, Analytics, HR Management, Business, Healthcare Administration, or related field
Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust
Preferred
Experience supporting federal healthcare clients, particularly the VA or DoD
Experience with clinical contact center operations and healthcare workflows
Experience supporting large-scale transformation projects through data analysis and reporting
Demonstrated ability to handle, analyze, and interpret large structured/unstructured datasets
Benefits
Paid vacation
Sick leave
Holidays
Health insurance
Life insurance
Military leave
Training
Tuition reimbursement
A wellness program
Short- and long-term disability
401(k) retirement plan with company matches/immediate vesting
Commuter benefits
And more
Company
Fathom Management, LLC
Fathom Management is a leading provider of Recruiting and Staffing Solutions and Support.
0-1 employees
Funding
Current Stage
Early StageRecent News
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