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Rockland Trust · 1 day ago

Assistant Branch Manager I Hyde Park Truman Parkway Branch

Hyde Park, MA, United States

Full-time

Onsite

Mid, Senior Level

$28/hr - $31/hr

2+ years exp

Rockland Trust is dedicated to strengthening the neighborhoods it serves, and they are seeking an Assistant Branch Manager to support the Branch Manager in overseeing daily operations and driving business growth. The role involves creating a motivating team environment, ensuring exceptional customer service, and maintaining the operational integrity of the branch.

Payments

Responsibilities

Work in direct collaboration with the Branch Manager to:

Train, motivate, develop, and coach employees

Accept responsibility for individual and overall branch sales, and customer experience performance

Nourish branch enthusiasm for participating in product promotion and other areas of opportunity

Track and report branch performance

Maintain the operational integrity of the branch

Ensure proper controls are maintained over all branch operational processes and regulatory requirements

Communicate new and/or changed policies and procedures to branch staff

Develop and implement sales programs and maintain a positive sales and service environment

Develop and maintain effective lobby management and customer outreach efforts

Maintain and utilize Salesforce platform

Manage referral targets on both an individual basis as well as for the branch team, leveraging a needs-based, consultative sales approach and online produce recommendation guides

Proactively identify, report, and resolve customer issues to ensure a positive customer experience

Ensure team compliance with RTC policies and procedures by leading by example, demonstrating our RTC core values and delivery on our customer promises

Maintain a thorough knowledge of all products and services provided by the bank including Consumer Products, Home Lending, Business and Cash Management alternatives; act as a resource to others in product knowledge

Actively demonstrate technology and self-service channels with new and existing customers promoting ATM, online banking, and mobile banking alternatives

Understand and utilize Regional Based Staffing and branch staffing models to coordinate in-branch customer demand while facilitating and supervising proactive outreach such as outbound calling and external sales calls

Consistently meet or exceed sales and service expectations by effectively leveraging RTC needs-based product recommendations; consistently meet or exceed requirements on mystery shops

Show initiative in maintaining a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided

Represent Rockland Trust by establishing meaningful roots in the communities it serves

Supervise branch staff in the absence of the Branch Manager

Assume responsibility for additional reporting duties and responsibilities as required

Qualification

Notary PublicNMLS certifiedRetail Banking experienceMicrosoft WordMicrosoft ExcelSales coachingCustomer service skillsSupervisory abilitiesRisk decision-makingOperational proficiencyVerbal communicationWritten communication