Member Service Representative - Hybrid - Virtual jobs in United States
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Tential Solutions · 1 day ago

Member Service Representative - Hybrid - Virtual

positionPensacola, FL
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$17.50/hr - $17.50/hr

Tential is hiring for the position of Member Service Representative to join one of the largest Credit Unions. The role involves assisting members with account inquiries and providing information about products and services in a call center environment.

Human ResourcesInformation Technology
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Growth Opportunities

Responsibilities

Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center
Connect members with applications and products to meet their financial needs
Educate current and prospective members about our clients’ products and services
Perform account transactions and adjustments as needed for members
Provide information regarding our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure industry-best member experience
Contribute to a positive work environment through a strong sense of professionalism and teamwork

Qualification

Customer serviceCommunication skillsDetail-orientedEmpathyTeamworkIntegrity

Required

Located locally to train on site and work in a hybrid model after training
Passion for customer service and happy to be on the phone
Reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks
Great listening & communication skills through both phone and email
Demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
Take a sense of pride in and accountability for your work
Work independently, but thrive in a collaborative atmosphere, exhibiting team spirit and enthusiasm

Benefits

Dental insurance
Health insurance

Company

Tential Solutions

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We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.
dateFounded in 2003
location
Annapolis, Maryland, USA
people-size501-1000 employees
web-link
https://www.tential.com

Funding

Current Stage
Late Stage

Leadership Team

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Shane Ireland
Chief Executive Officer
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Quinn Salamandra
Co-Founder
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Recent News

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2024-04-12
Company data provided by crunchbase