NEOGOV · 1 week ago
Utility Billing Specialist (Career Ladder)
Missoula, Montana
Full-time
Onsite
Entry Level
$22.20/hr - $24.39/hr
2+ years expThe City of Missoula's Public Works and Mobility Department is seeking a Utility Billing Specialist to join their team. In this dynamic role, you will assist with customer accounts for the City’s water, wastewater, and stormwater utilities, ensuring accuracy and timely billing.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform data entry and maintain current account and billing information in the Customer Information System (CIS)
Review, research, and verify accuracy of customer account and billing information; print, email, and/or archive information from accounts
Assess account deposits and provide explanation of the deposit requirements to the customers
Communicate with customers regarding meter read and billing activities; respond to billing questions; resolve complaints
Receive, process, and balance various payments, including cash, credit cards, e-checks, pre-authorized, Automated Clearing House (ACH), and incoming mail payments
Review delinquent and collections accounts; research and print histories on all customer refunds and disputed accounts
Process returned checks, returned mail, post-dated checks, inactive accounts, inactive tags, and overpayment refunds
Review and make necessary corrections to meter read edits
Generate and process service orders for irrigation accounts
Perform other duties, as assigned
Qualification
Required
Any combination of education and experience equivalent to two (2) years' experience in customer service, data entry, cash handling or another relevant field
Benefits
Market-Competitive Salary
Work/life balance, including the possibility of flexible schedules and remote work opportunities
$0 premium for health and dental coverage for employees and affordable premiums for family coverage
$10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
Options for supplemental life, disability, critical illness, and accident
Constitutionally guaranteed retirement plan with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
Generous paid vacation, sick leave, and holidays
Pre-tax flexible spending accounts
The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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