Zoom Drain Franchise · 1 week ago
Install Project Coordinator
Zoom Drain is a growing, customer-service-oriented company that specifically provides drain and sewer services for both homeowners and business owners. The Install Project Coordinator is responsible for managing the install schedule, coordinating technicians, and ensuring customer needs are met with compassion and efficiency.
Building MaintenanceCleanTechService Industry
Responsibilities
Manage the "big picture" of our install schedule by coordinating technicians and installs based on priority and team availability
Effectively manage incoming calls, identify customer needs, and build trust through compassionate, clear communication
Handle customer concerns with speed and empathy, providing solutions that keep the project on track
Drive to various townships and municipalities across the Greater Philadelphia area multiple times per week to pull permits, drop off documentation, and coordinate inspections using a company vehicle
Prepare comprehensive job folders for install teams to ensure all site data and permit requirements are met
Meet personal and team sales targets and call handling quotas
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Qualification
Required
Strong phone contact handling skills and active listening
A valid driver's license in good standing
Familiarity with scheduling jobs and juggling changes
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Preferred
Experience with ServiceTitan software
Benefits
Bonus Opportunities
Medical/Dental Benefits
Paid Sick Days / Holidays
Company Mobile Phone
Recognition & Rewards
Positive Team Atmosphere
Zoom Drain Team Events
Company
Zoom Drain Franchise
At Zoom Drain, we fix drain and sewer problems fast! That’s all we do, and we do it better than anyone else.
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
MPK Equity Partners
2021-06-03Private Equity
Recent News
2023-12-27
2023-12-22
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