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Zoom Drain Franchise · 1 week ago

Install Project Coordinator

Plymouth Meeting, PA

Full-time

Onsite

New Grad, Entry Level

$21/hr - $26/hr

Zoom Drain is a growing, customer-service-oriented company that specifically provides drain and sewer services for both homeowners and business owners. The Install Project Coordinator is responsible for managing the install schedule, coordinating technicians, and ensuring customer needs are met with compassion and efficiency.

Building MaintenanceCleanTechService Industry

Responsibilities

Manage the "big picture" of our install schedule by coordinating technicians and installs based on priority and team availability

Effectively manage incoming calls, identify customer needs, and build trust through compassionate, clear communication

Handle customer concerns with speed and empathy, providing solutions that keep the project on track

Drive to various townships and municipalities across the Greater Philadelphia area multiple times per week to pull permits, drop off documentation, and coordinate inspections using a company vehicle

Prepare comprehensive job folders for install teams to ensure all site data and permit requirements are met

Meet personal and team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies